Michael Wolczyk

Head of Digital Sales and Innovation Commerzbank

Conference Day Two

Thursday, March 21st, 2019

10:00 AM Driving Digital Channel Use to Redefine Customer Experience

  • Looking at the use of consumer behaviour to cover all touchpoints in a mobile first approach
  • Discuss the challenges of encouraging the use of all digital channels to provide the same service
  • Specifically reviewing how to successfully integrate AI to enhance customer service experiences

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda