Director, Research & Innovation
Conference Day One
Wednesday, March 20th, 2019
- How can IoT and machine-to-machine sensors be used to build better customer and brand experiences?
- What are the best examples of IoT currently being used?
- What are the future implications of IoT for businesses?
- Is it a case of more touchpoints the better, or is less sometimes more?
Conference Day Two
Thursday, March 21st, 2019
Knowing your customer is not just a requirement of your compliance department. It is also a great way to identify needs and opportunities. Who knows your customer better than his or her family? This talk will present and discuss a new device category for private customers and the huge opportunities and just has huge responsibilities coming with it. Devices that behave and are treated like family members will open up additional (emotional) conversation channels to your customers, pushing evolution forward, both of technology and marketing.