Jacqueline P. Mundkur

Sr. Advisor ( Consumer and Retail ) and Customer Engagement Specialist Transaction Square

Conference Day Two

Thursday, March 21st, 2019

11:30 AM Out with the Old, but in with what New?

  • Omni-channel has to deliver on objectives of customer delight, loyalty and most of all ROI. 
  • Convince your management that the investments are adding value, and quite frankly to strongly negotiate continuous support the needle has to move on customer interest, usage and conversions. 
  • Monitoring adoption and adaptation among the two critical cohorts: employees and the customer cohort is the basis and needs focus and attention.

Check out the incredible speaker line-up to see who will be joining Jacqueline P..

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