Christoph Neut

VP, EMEA Sparkcentral

Christoph Neut is VP of EMEA at Sparkcentral– a San Francisco based enterprise customer engagement software provider that enables customer-obsessed brands like Emirates, Zappos, Netflix, KBC Bank, Engie, GoodBaby, citizenM to deliver engaging and effortless customer experiences on messaging  & social channels at scale. Christoph brings more than 20 years experience in building innovative technology companies, combining visionary insight with a deep understanding of the current customer service and contact center trends.  

Conference Day One

Wednesday, March 20th, 2019

11:15 AM When messaging becomes your preferred customer engagement channel!

This session will provide you with recent examples of how leading B2C brands leverage messaging communication channels to optimize CX. Understand how to lay the path towards effortless customer experiences. Why is convenience is the new Loyalty and is your traditional contact center is outdated?
Hear about the seamless integration of human and bot enabled channels & how they will add value as well as WhatsApp as a new engagement channel for Banking & Insurance, Airlines, Hospitality, Utilities, Telecom and Retail Industries.

Check out the incredible speaker line-up to see who will be joining Christoph.

Download The Latest Agenda