Conference Day One
Wednesday, March 20th, 2019
This session will provide you with recent examples of how leading B2C brands leverage messaging communication channels to optimize CX. Understand how to lay the path towards effortless customer experiences. Why is convenience is the new Loyalty and is your traditional contact center is outdated?
Hear about the seamless integration of human and bot enabled channels & how they will add value as well as WhatsApp as a new engagement channel for Banking & Insurance, Airlines, Hospitality, Utilities, Telecom and Retail Industries.