16 - 17 June, 2020 | Barcelona, Spain
Antonio Ivankovic, Chief Customer Experience Officer at GO plc
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Antonio Ivankovic


Chief Customer Experience Officer
GO plc

Check out the incredible speaker line-up to see who will be joining Antonio.

Download The Latest Agenda

Conference Day One

Wednesday, March 20th, 2019


4:30 PM Fireside chat: How do you influence the board to make customer-centric decisions?

Listen to our omnichannel board discuss what they need to see to invest in a new omnichannel initiative.

  • If no one claims victory in omnichannel success what steps can you take to align key stakeholders?
  • How can you use data and insight to empower the board?
  • How can you align KPIs across the business? 
  • Who should lead omnichannel in your business?
  • How have the roles of the CMO, CCO and CIO evolved? And what are the top tips for CMOs to remain relevant?
  • Does every company need a CCO on the board?