PDF

Omnichannel Forum Exec - View the Agenda Here

Omnichannel Forum Exec - View the Agenda Here

The Omnichannel Exec Forum will be returning for the 2nd annual forum this year in October as we bring together omnichannel and customer experience professionals in order to allow you to place the consumer at the heart of your business through a collaborative and seamless strategy.

  • Are you the strategist, the leader, the budget holder? Join this unique opportunity to understand what you need to elevate your omnichannel strategy and elevate your customers' experience!
  • Join executive peers and thought leaders as we discuss channel harmonisation, ROI and metrics and OMS at the only cross-industry event in the market.
  • Participate in our masterclasses, deep dives, digital detox sessions, ideas labs and round tables. 
  • Disrupt your current thinking. Gain unique insight from behaviroual sciente, psychologists, innovators and disruptors to inform your strategic decisions. 

View the full agenda by completing the form to the right >>

To receive the agenda via email please contact enquire@iqpc.co.uk

Omnichannel: Challenges, Priorities and Cultural Change

Omnichannel: Challenges, Priorities and Cultural Change

Ahead of their participation in the Omnichannel Exec Forum, we spoke with Danny Hearn, Head of User Experience - Europe, Clarks and Alberto Viotto, Senior Director, Digital Marketing and Ecommerce, Thomson Reuters to compare their insights on the key challenges of unifying customer touchpoints, overcoming internal cultural and process challenges and the key priorities for omnichannel strategies.

This year at the Omnichannel Exec Forum we will be encouraging shared knowledge, collaboration and innovation. Move away from “how to” sessions on CRM and AI and focus more on the bigger picture, Customer Loyalty, Profitability, Customer Rentention and Organisational Structure. Read more here.