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Omnichannel Forum Exec - View the Agenda Here

Omnichannel Forum Exec - View the Agenda Here

The Omnichannel Exec Forum will be returning for the 2nd annual forum this year in October as we bring together omnichannel and customer experience professionals in order to allow you to place the consumer at the heart of your business through a collaborative and seamless strategy.

  • Are you the strategist, the leader, the budget holder? Join this unique opportunity to understand what you need to elevate your omnichannel strategy and elevate your customers' experience!
  • Join executive peers and thought leaders as we discuss channel harmonisation, ROI and metrics and OMS at the only cross-industry event in the market.
  • Participate in our masterclasses, deep dives, digital detox sessions, ideas labs and round tables. 
  • Disrupt your current thinking. Gain unique insight from behaviroual sciente, psychologists, innovators and disruptors to inform your strategic decisions. 

View the full agenda by completing the form to the right >>

To receive the agenda via email please contact enquire@iqpc.co.uk

The Ultimate Customer Journey in Telecoms

The Ultimate Customer Journey in Telecoms

The importance of great customer experience is unquestioned in the telecoms industry. In light of this, we have put together this printable poster outlining the critical touch-points pre and post purchase so that you can refine and polish your customer experience throughout the customer journey. 

To view the poster please complete the form >> 

If you would like to receive a copy of this in your inbox please email enquire@iqpc.co.uk or call +44 (0)207 036 1300. 

How the technological evolution is reshaping CEM job functions

How the technological evolution is reshaping CEM job functions

The implementation of new customer experience technologies will require the adaptation of existing business functions as automated systems may replace lower-level positions, and give life to new roles in the areas of analytics and data science. 

Ahead of their participation in Customer Experience Management in Telecoms Europe Conference, we spoke to Erik Meijer, Strategy GPM/Group Innovation, eCompany, Deutsche Telekom AG and Frank Buettner, Head of Human Centred Design, VP, Swisscom about how the technological evolution is paving the way for new job roles and reshaping customer experience functions.