Resource Centre

Omnichannel Forum Exec - View the Agenda Here

The Omnichannel Exec Forum will be returning for the 2nd annual forum this year in October as we bring together omnichannel and customer experience professionals in order to allo ...

Industry Insights

Omnichannel Success Story

Ahead of her participation in the Omnichannel Exec Forum 2019, we caught up with Marion Humeau, Global Head of Customer Experience and Digital Innovations, Groupe Renault to discuss overcoming internal cultural and process challenges in order to unify all customer touchpoints into one seamless journey.

How to Crack the Omnichannel Marketing Challenge

As consumer behaviour continues to change and evolve, so too must the nature of marketing. Customers are switching between platforms, from a mobile site to an app, desktop to a tablet, and they expect a consistent experience across all platforms: i.e. consistent information, photos and videos across each channel. The...

The Omnichannel Report 2019

Businesses are now looking to compete beyond price and product, and omnichannel customer experience is the new battleground. Ahead of the Omnichannel Exec Forum, we have surveyed a number of individuals who have implemented or are looking to implement omnichannel strategies. This infographic will explore impact that omnichannel is currently...

Omnichannel: Challenges, Priorities and Cultural Change

Ahead of their participation in the Omnichannel Exec Forum, we spoke with Danny Hearn, Head of User Experience - Europe, Clarks and Alberto Viotto, Senior Director, Digital Marketing and Ecommerce, Thomson Reuters to compare their insights on the key challenges of unifying customer touchpoints, overcoming internal cultural and process challenges...

Emerging Telecoms Technologies: What does CX look like in 2020?

New technologies, tools, platforms and channels to engage and share with customers are quickly becoming the backbone of a seamless end-to-end customer experience, with this is mind, we wanted to build a greater understanding of what the key attributes of the technology toolkit of 2020 will be in regard to...

Conference Insights

Omnichannel Exec Forum Trailer

Ahead of the inaugural Omnichannel Exec Forum 2019, we have put together a short trailer to share with you some of the highlights to expect from this year's event. In the video we introduce you to some of the key themes, what you will gain and more information on the...

2019 Attendee List

Find a sample of attendees from Omnichannel 2019 here, including a full list of job titles and accounts that joined us onsite to gain these key insights.For more information on this year's forum please visit: https://www.cxnetwork.com/events-omnichannelforum

How Data Can Turn Customer Journey Into Transformative Trip?

Each year 43% of Automotive clients choose another car brand, what if we could retain 10% of them?Explore this presentation for Omnichannel Exec Forum 2019 to explore the power of maiximising the use of data to transform a customer journey.Download the presentation to understand more on how to:Build a common...

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Omnichannel Exec Forum: Business Development Pack

Move your business forward with the Omnichannel Exec Forum this June... This unique forum welcomes leaders and budget holders to network and discuss with their challenges and together, with organisations such as yourselves, navigate practical solutions. With over 100+ of these key attendees and decision makers, we welcome you to...

Omnichannel SPEX Event Guide

View the official 2020 Event Guide here for more information on the Omnichannel Exec Forum >>Join this unique opportunity to understand the challenges facing omnichannel professionals and present your solutions to alleviate these. Throughout the forum we will be discussing how to support organisations to meet their key business goals,...