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Expert Webinar Speakers

Sam Wallwork

Sam Wallwork

Project and Innovation Lead - Digital Customer Care

Telstra

Tighe Wall

Tighe Wall

Chief Digital Officer

Contact Energy

Booth Fellars

Booth Fellars

General Manager

Khoros

Turning Your Customers into a Community: 
Maximising your Customer and Social Engagement to Drive Loyalty and Retention in 2021

Across the backdrop of what we soon hope to be a post-pandemic world, businesses are now forced to recognise the news ways in which they must engage with customers from both a marketing and CX standpoint.

Join Sam Wallwork, Project and Innovation Lead - Digital Customer Care at Telstra, Tighe Wall, Chief Digital Officer at Contact Energy and Khoros’ General Manager Booth Fellars as they discuss in this exclusive webinar the key strategies all CX leaders must utilise to drive engagement.

We call this turning your customers into a community.

Four reasons why you should attend...

  • Understanding new customer behaviours and trends through the data and digital transformation

  • Shifting from efficient to effective customer engagement: what does this mean and how do can we retain customer loyalty as a result

  • What are the social media platforms that can drive customer sentiment and engagement in the post-pandemic era? 

  • It is 100% free to attend

Who should attend?

This webinar is designed to offer insight and inspiration to
senior CX decision makers including heads of:

Customer Success

Customer Satisfaction

Experience Design

Voice of the Customer

Customer Experience

Customer Insights and Analytics

Customer Loyalty

Contact Centre

Lead Event Partner

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 How it works 

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 2: Confirmation email
This will be dispatched upon registration with details about the event

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers