Due to the COVID-19, Intelligent Chatbots Summit 2020 will be going online from 16-17 June 2020. 2020 Key Themes:Capturing Business Value and Opportunities through Chatbots Optimising Chatbots to Deliver a Superior Customer Experience Developing Sustai ...
Check out who is attending Intelligent Chatbots Online Summit 2020.Over 200 chatbot experts from companies like Globe Telecom, Cathay Pacific Airways Ltd, Great Eastern Life Assurance, Citibank (China), Carousell, Hong Leong Bank Berhad, Tata Motors, HDFC LIfe, Jewel Changi Airport ...
CX Asia Digital is regions largest online community of customer contact and CX professionals. Our mission is to provide tailored online learning and development opportunities and to drive continued industry collaboration across the entire customer and contact centre sector. Get your copy o ...
Check out who had registered Intelligent Chatbots Online Summit 2020. Over 500 chatbot experts and professionals from companies like Globe Telecom, Cathay Pacific Airways Ltd, Great Eastern Life Assurance, Citibank (China), Carousell, Hong Leong Bank Berhad, Tata Motors, HDFC LIfe, J ...
In this Special Report, you’ll discover: 5 types of big-picture business goals you can achieve using chatbots Real-world examples where top brands have used chatbots to improve CX What “successfully” using a chatbot looks like If you would li ...
When executed right, chatbots can deliver huge value to your customer service. The key is making sure your chatbot has exceptional design and offers clients a seamless and rewarding experience. We spoke with Ulyses Ty, Head of Applications Services, Asia Service Centre-Philippines, ...
What does the next generation of chatbots look like? In this report we explore How advancing technology will improve customer experience How chatbots will drive business efficiency forward And how we drive value from their continuous improvement
In our exclusive report we explore the pros and cons of voice chatbots Vs text-based chatbots as well as considerations when fitting Voice-enabled chatbots into your organisation.
5 things we have learned from chatbots in business.Know what your chatbot is there to achieveTest test test your user experienceEmpower your usersBe innovative with your chatbot’s personalityBe aware of chatbot attacks
This special report on the State of Chatbots has the answers. It details a customer-centric blueprint for implementing, measuring and optimizing chatbots. Topics include:5 major chatbot mistakes3 signs of a valuable chatbotWays to align chatbots with customer ...
Artificial Intelligence is expected to permanently change the banking industry in profound ways during the coming months and years. Companies want to seek a competitive edge by implementing more technology to achieve improvements in speed, cost, accuracy and efficiency. In this report you'll lear ...
In the age of the fourth industrial revolution, customers expect a sophisticated and efficient experience. The chatbot is increasingly seen as a tool that can help companies rise to the challenge as it graduates from the functional to the increasingly sophisticated to offer real engagement in customer’s lifestyles. In this...
The good news is that you don’t have to be a tech-nerd to build your own chatbot. Ahead of the Intelligent Chatbots Summit the team have created a handy and easy digestible list of things to consider when designing your chatbot. What platform or framework will you use? What kind...
96% of businesses believe chatbots are here to stay. As they get smarter and smarter, brands are looking to see how they can use them in increasingly innovative, customer friendly ways. Whilst there are still flaws to iron out, the benefits they could bring to a businesses’ customer experience are...
In this article, Neil Hoyne, Head of Customer Analytics at Google (US) shares how you can make start to truly engage your customers through effective data capture and measurement techniques and the types of tools Google is using to achieve this in an increasingly connected and customer-domin
It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead.
Past presentation from Ravi Madavaram, Head of Artificial Intelligence, Axiata
Past presentation from Jim Zhang, Staff Algorithm Engineer, Alibaba
Past presentation from Felix Kurniawan, Chatbot Product Lead - Dispute Settlement & Operations, Tokopedia
Past presentation from Haiqing Chen, Senior Technical Expert, Alibaba Intelligence Innovation Center, Alibaba
Past presentation from Jason Tamara Widjaja, Associate Director, Global Data Science Competency, Merck
Past presentation from Sudesh Thevasenabathy, Head of Customer Experience, AXA Hong Kong