Wednesday, 21 April, 2021 | 2:00 PM - 4:50 PM (SGT)
FREE ONLINE EVENT
Driving Better Customer Experience with Intelligent Chatbots
Following the COVID-19 pandemic in 2020, there has been a spike in digital adoption. Many enterprises started looking into Intelligent Chatbots as an effective investment to improve customer experience. Enterprises realise the benefits of chatbots in maximising their reach to the customers without restriction of time and place; thereby improving customer service, customer engagement and marketing.
Intelligent Chatbots Virtual 2021 will convene frontrunner organisations and industry practitioners from cross-vertical industries to showcase their chatbot applications, share success case studies and discuss and debate the underlying challenges and benefits towards implementation.
2021 Speakers Include:
Sandra De Zoysa
Group Chief Customer Officer
Dialog Axiata Plc
Jacky He
AI & Automation Lead
Mars Global Service
Chin Kiat Teo
Head of Channel Experience, Customer Care
Lazada Group
Pietro , Carnevale
CEO
HITS - House of InsurTech Switzerland
Rose Myatt
Business Development Manager
Content Guru
Martin Taylor
Deputy Chief Executive Officer
Content Guru
Bayley Clark
Head of Customer Strategy
AirAsia Berhad
Dr. Patrick Chin
Head of Digital & AI Practice, Global, Head of Branding & CX, Global
Sompo
Bhavik Shah
Head – Loyalty & CRM
Metro Brands Limited
Ravina Mutha
Co-Founder
Enterprise Bot
Nachiket Pathki
SVP Global Sales
Enterprise Bot
Key Themes for Intelligent Chatbots Online Event 2021:
Enabling Smarter Customer Interactions to Deliver Seamless Customer Experience
Harnessing Bots-as-a-Service to Deliver Personalised Customer Experience
Building a Customised Chatbot for your Organisation
Leveraging Intelligent Chatbots as an Integral Business Tool for Service Delivery and Communications
Who You Will Meet?
Heads, MDs, Senior Executives with key responsibilities in:
Contact Centre/ Customer Service/ CRM/ CX
Technology/ IT
Digital Experience and Strategy
Services Quality / Delivery
Marketing
Product Development
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