Wednesday, 21 April, 2021 | 2:00 PM - 4:50 PM (SGT)

Driving Better Customer Experience with Intelligent Chatbots

Following the COVID-19 pandemic in 2020, there has been a spike in digital adoption. Many enterprises started looking into Intelligent Chatbots as an effective investment to improve customer experience. Enterprises realise the benefits of chatbots in maximising their reach to the customers without restriction of time and place; thereby improving customer service, customer engagement and marketing.

Intelligent Chatbots Virtual 2021 will convene frontrunner organisations and industry practitioners from cross-vertical industries to showcase their chatbot applications, share success case studies and discuss and debate the underlying challenges and benefits towards implementation.

2021 Speakers Include:

Key Themes for Intelligent Chatbots Online Event 2021:

Enabling Smarter Customer Interactions to Deliver Seamless Customer Experience  

Harnessing Bots-as-a-Service to Deliver Personalised Customer Experience

Building a Customised Chatbot for your Organisation

Leveraging Intelligent Chatbots as an Integral Business Tool for Service Delivery and Communications

Who You Will Meet?

Heads, MDs, Senior Executives with key responsibilities in:

Contact Centre/ Customer Service/ CRM/ CX

Technology/ IT

Digital Experience and Strategy

Services Quality / Delivery


Product Development