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Generating Actionable Insights through Data Integration, Artificial Intelligence and Visualization

Businesses today are faced with an unprecedented amount of data on both their customers and products.

However, companies often struggle to unlock the value of all the data at their disposal due to ineffective tools and processes for collecting and analysing data, a lack of a data driven culture, and an inability to effectively communicate insights to drive decision making.

With that in mind, Customer Data, Insights and Analytics 2020 will be focused on:

  • Integrating both internal and external data sources to give a full 360 view of the customer
  • Leveraging customer data to drive personalization
  • Enhancing data governance to ensure quality data and therefore quality insights
  • Unlocking the potential of AI to spot patterns and generate insights from structured and unstructured data
  • Utilizing data visualisation and effective communication to improve stakeholder engagement

5 Reasons to Attend


Hear the best case studies from across the globe

No travel costs or time out of the office necessary

Access the content on demand and watch in your own time

Assess the latest technological innovations 

It is 100% free to attend

2020 Agenda

15 September
11:00 SGT (APAC WEBINAR)
Reimagine Customer Engagement and Experience in the New Normal
Gaurav Srivastava, Head of Customer Intelligence, SAS

15 September
09:00 ET
Opening Remarks - CXN Live: Customer Insights, Data & Analytics
Simon Fraser, VP of Customer Experience Strategy, InMoment EMEA

09:15ET
We shape our tools, our tools shape us! How sharper data signals enable Smarter Marketing
Ritanbara Mundrey, Global Consumer and Marketplace Insights, Nestlé

10:00 ET
Understanding Complex Experience Journeys: Steps for Successful Data Integration
Derek Eccleston, Director Expert Insights, - InMoment EMEA 

​10:45 ET
NETWORKING BREAK
​​​

11:15 ET
Taming the COVID-19 Customer Service Crisis: Featuring Success Story
Stephen Kennedy, Director of Pre Sales, eGain

12:00ET 
Major Companies Modernise their Channels for Exceptional Customer Support
Bonnie Chase, 
Sr. Product Marketing Manager, Coveo



16 September
09:15 ET
2 Sports Companies Personalise their Customer Experience with Big Data
[Sponsored by Oracle]
Edward Fowler, Marketing Technology Lead, Better Collective

10:00 ET
Stuart Improves CX through Automation & Messaged Based Support
Andrew Baylis
, Head of Live Ops and Support, Stuart
Max Klimmek, 
Global Head of Customer Success, Intercom

10:45 ET
NETWORKING BREAK

11:15 ET
Embracing Digital Experience Analytics Transformation
Greg Dowling,
Global Director of Business Insights, Glassbox

12:00ET
Building Customers for Life by Modernizing your Data
Vinayak Datar, Chief Product Manager, Persistent Systems

12:40ET
Closing Remarks - Everything CX 2020
Simon Fraser, VP of Customer Experience Strategy, InMoment EMEA

Featured Speakers

Ritanbara Mundrey

Global Consumer and Marketplace Insights

Nestlé

Derek Eccleston

Director Expert Insights

InMoment

Bonnie Chase

Sr. Product Marketing Manager

Coveo

Edward Fowler

Marketing Technology Lead

Better Collective

Andrew Baylis

Head of Live Ops and Support

Stuart

Coco Deng-Kral

System Solutions Consultant

Coveo

Max Klimmex

Global Head of Customer Success

Intercom

Simon Fraser

VP of Customer Experience Strategy

InMoment EMEA

Stephen Kennedy

Director of Pre Sales

eGain

Greg Dowling

Global Director of Business Insights

Glassbox

Gaurav Srivastava

Head of Customer Intelligence

SAS

Vinayak Datar

Chief Product Manager

Persistent Systems

Jennifer Pham

Head of Digital Events

IQPC Digital

CX Network Live | Who attends our events

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Who you will meet

This event has been designed for Heads / Directors / General Managers of

Customer Experience

Customer Insight and Analytics

Marketing

Digital

Data Analytics

Digital Transformation

Business Intelligence

Call Centre

CX Network Online Events | By the numbers

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1,100+

CXN LIVE: FEEDBACK & SATISFACTION 2019  REGISTRANTS

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1,000+

CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS

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1,200+

CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS

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1,400+

CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS

CX Network Online Events | How it works

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Step 1: Register
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Step 2: Confirmation email
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Step 3: Schedule time
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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with CX Network

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns, Head of Online Sales, CX Network


john.kearns@iqpc.com