Ralf Buechsenschuss

Analytics, Intelligence & AI Transformation Lead Microsoft Switzerland

As an Analytics, Intelligence & AI Transformation Lead at Microsoft Switzerland, I bring data and technology together to enable a well-informed and engaging employee experience at scale. With over 10 years of experience in People Analytics, Digital HR and Org. Design, I have a passion for transforming organizations and empowering people with data-driven insights and solutions. In my current role, I focus on embedding AI into employee experience, leveraging data science and machine learning to enhance well-being, productivity, and performance. As a guest lecturer at INSEAD, NYU, University of Mannheim and other institutions, I share my knowledge and expertise in People Analytics, Digital Transformation and Org. Design with the next generation of professionals, leaders and innovators.

Day One - 18 September

10:30 AM Understanding how employee experience shapes customer experience

  • How to bring together technology and advanced people analytics to better understand the needs of our employees and design a tailored employee experience across the employee life cycle
  • How to create different personas, different segments of the workforce, and really tailor very specific experiences to employee needs to ensure that we align them around our priorities, in a very tailored and individualised way
  • Bringing in gen Ai to answer any kind of concern, question or query, with an intelligent interface and actually bringing not only HR processes, but any kind of interaction you have actually with organisation into one single place
  • Using analytics to assess how do we measure culture? How do we measure leadership?
  • Analysing behavioural data to see how employees collaborate ad adjust and improve the employee experience or the interaction with the internal processes, procedures, policies to drive a better outcome for the customer