Jenny Johnstone

Deputy Chief Experience Officer - Employee & Patient Experience NHS

Jenny comes to Northumbria with a proven track record of delivering Improvement and Change Programmes across Aviation, IT, Communications and Healthcare Sectors in the UK and Internationally.

Jenny’s current role is as Deputy Chief Experience Officer for Northumbria and RUBIS.Qi Programme Director, this involves guiding the Patient and Staff Experience programmes as well as tracking and supporting the delivery of the external improvement programmes.

Prior to joining Northumbria, Jenny worked for Emirates, based in Dubai, in a variety of different roles, covering service improvement, international relations and most recently as Head of Employee Engagement and Experience.

Jenny established the employee experience function for the Emirates Group developing a programme of improvement activities designed to monitor and improve the staff experience and ultimately the customer experience. She developed training and support packages for these programmes to enable a global roll out and uptake to encourage improvement across Emirates stations globally and across its sister and associated companies.

Jenny is an Executive Coach and Integrated Counsellor and in 2006 received a distinction in a Masters in Psychological Research, She is currently working towards a second Masters in Management and Corporate Governance.

Jenny has a keen interest in new technologies and the evolution of the workplace and combines this interest in her improvement and experience works.

Main Conference Day Two (25 Sep)

Wednesday, September 25th, 2019


The world of work is moving away from annual engagement surveys to more frequent check-ins. On demand pulse checks that keep your finger on the pulse and give you consistent and ongoing employee feedback.
This session will provide insight into an ongoing programme, supported by the use of technology that helps listen to your employees, complete with a strategy for taking action off the back of this data. Find out how to build a better employee experience through the use of data and active listening strategy, aimed at uncovering moments that matter. In short, helping you make sure your people analytics and employee listening is linked back to meaningful change.

Check out the incredible speaker line-up to see who will be joining Jenny.

Download The Latest Agenda