Sarah Candy

Manager, Employee Experience Carnival Group

Sarah is passionate about the happiness of people. Working at Carnival UK (P&O Cruises and Cunard) she has been the driving force behind the roll out of their EVP. With 20 years management experience in the travel and retail industries, she knows that the satisfaction of employees is closely correlated to the satisfaction of consumers. Talking through their Signature Moments projects, Sarah will share the creation of their EVP and how, at Carnival UK, they are improving the employee experience of 16,000 people all around the world.

Main Conference Day Two (25 Sep)

Wednesday, September 25th, 2019


The beginning of your employee journey starts before they have set foot through the door (physically or metaphorically) and this is where you have a potential for a lasting impact, setting your employees up for a successful and enjoyable time ahead. Follow the story of Carnival Group Employee Experience programme and the current focus on their onboarding experience for 14,000 people, created to manage expectations, capture core values and align the company purpose with the employees.
You’ll hear about:
·         Identifying Employee Experience “signature moments”
·         Choosing how to pick your battles in a smarter way
·         The importance of reflecting customer values and experiences internally
·         Plans for the future and tying “signature moments” together

Check out the incredible speaker line-up to see who will be joining Hannah.

Download The Latest Agenda