23 - 25 September, 2019 | The Waldorf Hilton, London, United Kingdom

Main Conference Day Two (25 Sep)

8:30 - 9:30 REGISTRATION AND WELCOME COFFEE

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Ben Whitter

Founder & CEO
World Employee Experience Institute (WEEI)

Design Thinking is disrupting HR to its core. It is a skill that most HR practitioners still lack and the one that will transform how HR teams deliver value, organise work and find solutions. It involves leaving outdated processes in the past and creating a human-centered agile model that will allow you to power innovation through understanding of what people want and need in their lives, specifically – at their workplaces.
 
The hard data shows that companies that deploy Design Thinking outperformed their peers in the last decade by 211%, measured by the Design Value Index. We brought this workshop to you to ensure you reap the benefits too.
 
In this hands-on interactive workshop you will work on:
  • Developing a better understanding of Design Thinking
  • Applying Design Thinking principles to people operations to enable experience creation
  • Putting yourself in the shoes of your employees to understand what their likes and dislikes are
  • Re-evaluating your employee journey and defining the moments that matter
  • Learning activities and tools to bring back to your team and start implementing as soon as you’re ready
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Leon Jacob

Employee Experience Design Lead
hkp/// group

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Angelika Reddig

Employee Experience Design
hkp/// group

11:00 - 11:30 KEYNOTE: BUILDING AN EMPLOYEE EXPERIENCE STORY

Anna Mouchref - Global HR Business Partner - Supply Chain, Siemens
This keynote session will explore how to create and tell an Employee Experience story that is compelling and relevant beyond the HR function and speaks to every individual across the organisation. With this information you will be able to engage people in a smarter and more strategic way.
 
Anna will be discussing:
·         How to create Employee Experience out of culture
·         Understanding the fabric of your organisation
·         How to uncover important people insights
·         Tips and tricks for acting on the insight
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Anna Mouchref

Global HR Business Partner - Supply Chain
Siemens

11:30 - 12:00 MORNING BREAK

12:00 - 12:45 DISRUPTIVE TECH PANEL

Workplaces are changing to become more tech savvy to reflect the needs of their internal customers. Technology has been helping make groundbreaking progress in efficiency and communication. However, when it comes to Employee Experience many remain sceptical that the benefits outweigh the costs.
 
As we discussed on day one, technology is enabling HR to move away from process development and allowing the opportunity for the function to focus on true people development. However, is it really worth the investment and how do you make the most of it? Is technology really able to elevate Employee Experience? If so, what technology is going to be key in complimenting Design Thinking principles and co-creation practices?
 
Hear from industry leading experts on where disruptive technology fits within Employee Experience design and how it can help you achieve your goals, faster. This panel discussion brings you all you need to know about things like omnichannel apps, virtual assistants, learning and communication platforms, and predictive analytics. Key questions include:
·         What is the potential of technology to enhance EX?
·         How to provide employees with the right technology?
·         How to embed technology in the cultural transformation?
·         How to achieve personalisation of experience?
·         If you were to invest in one thing, what would it be?
 
Panel participants TBA, as we are in the process of brining you the industry leading experts.

12:45 - 13:15 CASE STUDY: DEVELOPING A STANDARDISED PROCESS FOR EMPLOYEE EXPERIENCE

Amy Grieves - Global Director, Employee Experience, GSK
Colleen Schuller - VP, Head of Employee Experience, GSK
Join this session to cut through the buzzwords and learn from a real-life example of one of UK’s most sought after employer. Follow the GSK journey in developing a standardised process for Employee Experience to consolidate their market leading position. You will learn how to look at Employee Experience from a holistic end-to-end perspective and start thinking more strategically about the future of your workforce.
 
Your ultimate case study guide includes:
·         Defining EX for your organisation
·         Incorporating design strategy
·         Connecting and aligning subject matter experts
·         Measuring experience
·         Keeping the flame burning in the long run
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Amy Grieves

Global Director, Employee Experience
GSK

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Colleen Schuller

VP, Head of Employee Experience
GSK

13:15 - 14:15 NETWORKING LUNCH

14:15 - 14:45 BEYOND THE ANNUAL SURVEY: THE POWER OF LISTENING AND ACTIONING

Jenny Johnstone - Deputy Chief Experience Officer - Employee & Patient Experience, NHS
The world of work is moving away from annual engagement surveys to more frequent check-ins. On demand pulse checks that keep your finger on the pulse and give you consistent and ongoing employee feedback.
 
This session will provide insight into an ongoing programme, supported by the use of technology that helps listen to your employees, complete with a strategy for taking action off the back of this data. Find out how to build a better employee experience through the use of data and active listening strategy, aimed at uncovering moments that matter. In short, helping you make sure your people analytics and employee listening is linked back to meaningful change.
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Jenny Johnstone

Deputy Chief Experience Officer - Employee & Patient Experience
NHS

14:45 - 15:15 CASE STUDY: GETTING OFF THE RIGHT FOOT: ONBOARDING MAKEOVER

Hannah Leach - Director, Employee Experience & Culture, Carnival Group
The beginning of your employee journey starts before they have set foot through the door (physically or metaphorically) and this is where you have a potential for a lasting impact, setting your employees up for a successful and enjoyable time ahead. Follow the story of Carnival Group Employee Experience programme and the current focus on their onboarding experience for 14,000 people, created to manage expectations, capture core values and align the company purpose with the employees.
 
You’ll hear about:
·         Identifying Employee Experience “signature moments”
·         Choosing how to pick your battles in a smarter way
·         The importance of reflecting customer values and experiences internally
·         Plans for the future and tying “signature moments” together
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Hannah Leach

Director, Employee Experience & Culture
Carnival Group

SUMMARY ROUNDTABLE DISCUSSIONS

15:15 - 16:00 WHO NEEDS TO BE A PART OF THE EMPLOYEE EXPERIENCE TEAM?

15:15 - 16:00 HOW DO YOU CONNECT THE SUBJECT MATTER EXPERTS?

15:15 - 16:00 WHAT DO YOU NEED TO BEGIN STRATEGISING A STANDARDISED EMPLOYEE EXPERIENCE?

15:15 - 16:00 WHEN DO YOU KNOW YOU’VE BEEN SUCCESSFUL?

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Ben Whitter

Founder & CEO
World Employee Experience Institute (WEEI)