Employee Experience Forum

22 - 24 October, 2019
London

Main Conference Day Two (25 Sep)

8:00 - 9:00 REGISTRATION AND WELCOME COFFEE

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Ben Whitter

Founder & CEO
World Employee Experience Institute (WEEI)

Design Thinking is disrupting HR to its core. It is a skill that most HR practitioners still lack and the one that will transform how HR teams deliver value, organise work and find solutions. It involves leaving outdated processes in the past and creating a human-centered agile model that will allow you to power innovation through understanding of what people want and need in their lives, specifically – at their workplaces.
 
The hard data shows that companies that deploy Design Thinking outperformed their peers in the last decade by 211%, measured by the Design Value Index. We brought this workshop to you to ensure you reap the benefits too.
 
In this hands-on interactive workshop you will work on:
  • Developing a better understanding of Design Thinking
  • Applying Design Thinking principles to people operations to enable experience creation
  • Putting yourself in the shoes of your employees to understand what their likes and dislikes are
  • Re-evaluating your employee journey and defining the moments that matter
  • Learning activities and tools to bring back to your team and start implementing as soon as you’re ready
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Leon Jacob

Employee Experience Design Lead
hkp/// group

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Anna-Maria Hirschfeld

Employee Experience Design
hkp/// group

10:15 - 10:45 BUILDING E-QUITY IN THE WORKPLACE

Tia Castagno - Founder, UnlockYourBlock
There’s more and more evidence today that our success depends more on how well we can manage our emotional energy than on our intellectual capabilities. Yet, focus at individual and company level is often on training skewed to intellectual development. Also, many wellness initiatives tend to fail because they are not resting on the vital foundation of individual and team’s (sustainable) emotional management. Businesses are just starting to realise how vital (positive) emotions are to their success, as they directly impact the performance, satisfaction and happiness of their people.

In this session, through a simple live demo using the HeartMath biofeedback technology, you’ll see at a glance the difference that cultivating positive emotions has on our physical and mental wellbeing and, more importantly, how easy it can be to stay in that state.
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Tia Castagno

Founder
UnlockYourBlock

10:45 - 11:15 BELIEVERSHIP: THE SUPERPOWER BEYOND LEADERSHIP

Mike Vacanti - CEO Advisor & Change Expert, Founder of the #HumanFirst Club, MJ Vacanti
Great leaders are unique individuals with a myriad of personalities, skills and characteristics. So are each of your employees. Honouring each person's unique talent is the powerful benefit of inclusion. The greater understanding is to look beyond similarities and explore what happens when you embrace the unique gifts of each individual, unleashing their superpower.

Believership is a higher form of leadership, igniting purpose and the power of many moving in the same direction. While leadership forges a path, believership paves a path. Believership enables understanding to be brought through the company or team, and therefore harnesses and magnifies cooperative effort and sense of belonging. It addresses the doubts and challenges, through alignment of vision and mission. Believership brings a good heart, and caring to leadership - it lifts others at every level through choice rather than command. Accordingly, believership is all about bringing the true self to leadership and all employees in order to create value rather than extract value, therefore drawing out the collective effort of the team. It is about authenticity, trust, empowerment and inspiration, and it has the potential to bring joy to the team. 
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Mike Vacanti

CEO Advisor & Change Expert, Founder of the #HumanFirst Club
MJ Vacanti

11:15 - 11:45 MORNING BREAK

11:45 - 12:15 PSYCHOLOGICAL SAFETY - THE FASTEST LEVER OF CHANGE YOU CAN INVEST IN

Duena Blomstrom - Keynote Speaker, Author, Co-Founder & CEO, Emotional Banking and PeopleNotTech
Coined by academics and popularised by Google, Psychological Safety is the number one indicator that shows whether a team will be productive or not. By far the most important component of success in teams, it refers to the ability to grow together by being open, honest, vulnerable and genuine together to enable true collaboration and innovation without any fear of repercussions. 

Teams who have a high degree of Psychological Safety outperform the ones who do not and if the enterprise is serious about change and applying new ways of working such as Agile then they need this level of performance so they have to start measuring and improving it. The tools to quantify it and those to better the Emotional Intelligence of leaders so they can monitor and improve Psychological Safety themselves are starting to emerge and in this session we can look at the research behind the software solutions created to address this. 
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Duena Blomstrom

Keynote Speaker, Author, Co-Founder & CEO
Emotional Banking and PeopleNotTech

12:15 - 12:45 CASE STUDY: LEADERSHIP, CULTURE AND INSPIRING OTHERS – LEAVING A LEGACY

Dr. Samuel Rindell - COO, Global Talent, Cigna
Learn about how Cigna has revolutionised their performance management process/system through a measured and thoughtful approach to transforming performance management. Instead of ratings, the leading healthcare firm emphasised changing mindsets and improving the frequency and quality of conversations.

Dig into Cigna’s business case for change; learn why they chose to revamp performance management to help drive their transformation, and examine the impact the global initiative had with managers and employees.

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Dr. Samuel Rindell

COO, Global Talent
Cigna

12:45 - 13:15 THE REAL EMPLOYEE EXPERIENCE: HOW FEELING AT YOUR BEST AT WORK IMPROVES BUSINESS RESULTS, HEALTH AND HAPPINESS

Tom Plug - Founder, PlugHRM
This session will discuss how to create sustainable employability and think about HR innovation and people development in a more strategic way:

  • Why changing the working environment only partly influences employees’ behaviour
  • How internal drivers like competencies, experimenting and purpose really add to better employee experience
  • What you can do to effectively improve business results in an employee-centred way
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Tom Plug

Founder
PlugHRM

13:15 - 14:00 NETWORKING LUNCH

14:00 - 14:30 BEYOND THE ANNUAL SURVEY: THE POWER OF LISTENING AND ACTIONING

Jenny Johnstone - Deputy Chief Experience Officer - Employee & Patient Experience, NHS
The world of work is moving away from annual engagement surveys to more frequent check-ins. On demand pulse checks that keep your finger on the pulse and give you consistent and ongoing employee feedback.
 
This session will provide insight into an ongoing programme, supported by the use of technology that helps listen to your employees, complete with a strategy for taking action off the back of this data. Find out how to build a better employee experience through the use of data and active listening strategy, aimed at uncovering moments that matter. In short, helping you make sure your people analytics and employee listening is linked back to meaningful change.
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Jenny Johnstone

Deputy Chief Experience Officer - Employee & Patient Experience
NHS

14:30 - 15:00 CASE STUDY: GETTING OFF THE RIGHT FOOT: ONBOARDING MAKEOVER

Sarah Candy - Manager, Employee Experience, Carnival Group
The beginning of your employee journey starts before they have set foot through the door (physically or metaphorically) and this is where you have a potential for a lasting impact, setting your employees up for a successful and enjoyable time ahead. Follow the story of Carnival Group Employee Experience programme and the current focus on their onboarding experience for 14,000 people, created to manage expectations, capture core values and align the company purpose with the employees.
 
You’ll hear about:
·         Identifying Employee Experience “signature moments”
·         Choosing how to pick your battles in a smarter way
·         The importance of reflecting customer values and experiences internally
·         Plans for the future and tying “signature moments” together
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Sarah Candy

Manager, Employee Experience
Carnival Group

15:00 - 15:30 CASE STUDY: OUR JOURNEY ON EMPLOYEE EXPERIENCE IN THE HIGHER EDUCATION SECTOR

Kate Faxen - Head of Employee Experience, University College London (UCL)
Join this session to hear about the increasing importance of employee experience in the Higher Education sector and how UCL are currently approaching it.
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Kate Faxen

Head of Employee Experience
University College London (UCL)

15:30 - 16:00 SUMMARY ROUNDTABLE DISCUSSIONS

Who needs to be a part of the Employee Experience team?
How do you connect the subject matter experts within your organisation?
What do you need to begin strategising a standardised Employee Experience?
When do you know you've been successful?
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Ben Whitter

Founder & CEO
World Employee Experience Institute (WEEI)