23 - 25 September, 2019 | The Waldorf Hilton, London, United Kingdom

Main Conference Day One (24 Sep)

8:30 - 9:30 REGISTRATION AND WELCOME COFFEE

9:30 - 9:45 IQPC WELCOME, ICE BREAKER & CHAIR INTRODUCTION

img

Ben Whitter

Founder & CEO
World Employee Experience Institute (WEEI)

10:00 - 10:30 KEYNOTE: BUILDING A CULTURE OF PURPOSE AND INCLUSION

Claude Silver - Chief Heart Officer, VaynerMedia
Do you know what your company’s purpose is? Do all of your employees know what your company’s purpose is? Can they personally relate and align themselves to that purpose? Do you know your individual employees’ purpose? And most importantly, why on earth does all of this even matter?
 
Work doesn’t’ just have to be a place where you perform routinely to get tasks done to an appropriate enough standard to get paid – it can be so much more, and is so much more in countless organisations around the globe that put their workplace culture first and take their time to find and facilitate employee alignment.
 
Join Claude in this essential session on how to integrate a sense of purpose into the daily lives of your employees, and as a result drive engagement, improve retention and create a passionate workplace culture that literally hums! 
img

Claude Silver

Chief Heart Officer
VaynerMedia

10:30 - 11:00 WHAT ARE THE SUPERPOWERS IN THE MODERN WORKPLACE?

Kevin Monroe - Host, The Higher Purpose Podcast
You call them soft skills, we call them superpowers! In today's competitive workplaces, what is often overlooked and undervalued is the power of essential, human-first soft skills, which make or break successful leaders, teams, and businesses.
 
In this session, you will explore the 7 starting superpowers to unleash in yourself and your people and help you build a healthy thriving culture, helping your employees become human-first heroes, propelling your culture forward into a brighter future.
img

Kevin Monroe

Host
The Higher Purpose Podcast

11:00 - 11:30 MORNING BREAK

There are many factors which can make or break Employee Experience, and one of them is considered more crucial than most – the leadership team. It is not only the mere commitment to the cause that will make any EX design come to life; more importantly, it is the understanding of what the employees need to be able to thrive. Moreover, they need to possess the knowledge and skills on how to make it happen and take daily steps in the right direction, leading by example and setting guidelines and best practices.
 
From team managers to the executive board, our leadership has a duty to establish modern, employee-friendly workplaces and it is the duty of the HR practice to enable them with the right tools and knowledge to achieve that.
 
This panel discussion will provide you with information needed to be able to drive your leadership to champion Employee Experience. We will discuss questions around:
·         The main obstacles to delivering EX successfully
·         The role of the leadership team in delivering EX
·         The challenges leaders are facing in driving EX
·         The data needed to engage the leadership team in taking initiative in delivering EX
·         The key skills that the leadership team needs to possess and the best way to get these across
·         Making EX a business priority for everyone
img

Magali Demierre

Global Head of Employee Experience
Phillip Morris International

img

Kate Hughes

Group Head of Employee Experience, Diversity & Wellbeing
Zurich Insurance Company

img

Robin Lilley

Group Director, Leadership & Capability
Coca Cola HBC

img

Ben Whitter

Founder & CEO
World Employee Experience Institute (WEEI)

ROUNDTABLE DISCUSSIONS

FACILITATING COMMUNICATION: DIGITAL

12:15 - 13:15 FACILITATING COMMUNICATION: DIGITAL
How can we use digital tools to get employees closer together and create a sense of belonging, as well as facilitate two-way communication between the employer and the employee?

INCREASING THE SENSE OF BELONGING

12:15 - 13:15 INCREASING THE SENSE OF BELONGING
How do we create a feeling of buzz and sync in the workplace and help our people feel like they are a part of something great?

RECRUITMENT EXPERIENCE

12:15 - 13:15 RECRUITMENT EXPERIENCE
How do we design the first step of our employees’ journey so that it is candidate centric and aligns with the rest of the journey ahead? 

ONBOARDING EXPERIENCE

12:15 - 13:15 ONBOARDING EXPERIENCE
How do we design the onboarding process to focus on things that matter and figure out what actually matters?

FACILITATING MENTAL WELLBEING

12:15 - 13:15 FACILITATING MENTAL WELLBEING
How can we raise awareness of managing mental health and wellbeing issues and create tailored programmes offering practical guidance and support?

LEARNING EXPERIENCE & TALENT DEVELOPMENT

12:15 - 13:15 LEARNING EXPERIENCE & TALENT DEVELOPMENT
How do we develop talent and build career paths that reward employees’ individual strengths and strategically place them within your organisation?

THE NEW CRUCIAL SKILLS IN HR

12:15 - 13:15 THE NEW CRUCIAL SKILLS IN HR
How do we train and upskill the HR function to be more experience conscious and what does that entail?

ACTIONING PEOPLE DATA

12:15 - 13:15 ACTIONING PEOPLE DATA
How do we harness the right people data, relate it to business outcomes and use it to power a feedback driven organisation?

13:15 - 14:15 NETWORKING LUNCH

14:15 - 14:45 CASE STUDY: USING DIGITAL TECHNOLOGY AS A LEVER TO FREEING HR TO DRIVE EXPERIENCE

Jo Bartnicke - Global Change Manager, People Experience, Unilever
Find out what’s been happening in the last year in Employee Experience within Unilever and how they are achieving what we are all dreaming of – a workplace, where employees have the opportunity to resolve questions and queries with the help of technology, and HR has the time to focus on experience and development.
 
Highlights include:
·         What Unilever are seeing today as a result of collective efforts to put Employee Experience at the heart of HR
·         The observed business impact of EX design
·         How HR is being enabled to shift from developing processes to creating experiences
·         The introduction of new people-facing roles
·         Technology that dramatically improves productivity
img

Jo Bartnicke

Global Change Manager, People Experience
Unilever

14:45 - 15:15 CASE STUDY: LIVING LONGER, HEALTHIER, HAPPIER LIVES, TOGETHER

Charelle Wigley - Global Head of Employee Health & Wellbeing, Bupa
A true example of Employee Experience embodying organisation’s purpose and mission; Join Charelle and learn how Bupa are building a loyal and happy global family and growing in the ranks of being one of the most sought after employers.
 
This case study will focus on the global health and wellbeing programme at Bupa, which helps employees to bring the best of themselves to the workplace. You will become familiar with the following:
·         What is “Smile” and how did it come together?
·         The observed and measured benefits of making your people feel great
·         The key components of a health-conscious organisation
·         How to help your employees to maintain optimum energy levels so they can manage the everyday pressures of work and life?
img

Charelle Wigley

Global Head of Employee Health & Wellbeing
Bupa

We are more connected than we have ever been, we have access to the most innovative and facilitating technology we’re ever had, almost everywhere. We spend more time online and working than ever before, yet employee engagement and wellbeing remain at their lowest, with a shocking impact on mental and physical health. Why?
 
Join this panel and discuss how to make our digital lives more manageable and enjoyable, ensuring technology is used as a tool to empower, rather than a tool to make your employees feel chained to work. The panel members will explore the following:
 
·         Your role in encouraging a healthy work-life balance
·         Acknowledging when things are about to go too far
·         Advice to prevent irreversible damage 
img

Jo Bartnicke

Global Change Manager, People Experience
Unilever

img

Charelle Wigley

Global Head of Employee Health & Wellbeing
Bupa

img

Ben Whitter

Founder & CEO
World Employee Experience Institute (WEEI)

16:00 - 16:30 AFTERNOON BREAK

ROUNDTABLE DISCUSSIONS

FACILITATING COMMUNICATION: DIGITAL

16:30 - 17:15 FACILITATING COMMUNICATION: DIGITAL
How can we use digital tools to get employees closer together and create a sense of belonging, as well as facilitate two-way communication between the employer and the employee?

INCREASING THE SENSE OF BELONGING

16:30 - 17:15 INCREASING THE SENSE OF BELONGING
How do we create a feeling of buzz and sync in the workplace and help our people feel like they are a part of something great?

RECRUITMENT EXPERIENCE

16:30 - 17:15 RECRUITMENT EXPERIENCE
How do we design the first step of our employees’ journey so that it is candidate centric and aligns with the rest of the journey ahead? 

ONBOARDING EXPERIENCE

16:30 - 17:15 ONBOARDING EXPERIENCE
How do we design the onboarding process to focus on things that matter and figure out what actually matters?

FACILITATING MENTAL WELLBEING

16:30 - 17:15 FACILITATING MENTAL WELLBEING
How can we raise awareness of managing mental health and wellbeing issues and create tailored programmes offering practical guidance and support?

LEARNING EXPERIENCE & TALENT DEVELOPMENT

16:30 - 17:15 LEARNING EXPERIENCE & TALENT DEVELOPMENT
How do we develop talent and build career paths that reward employees’ individual strengths and strategically place them within your organisation?

THE NEW CRUCIAL SKILLS IN HR

16:30 - 17:15 THE NEW CRUCIAL SKILLS IN HR
How do we train and upskill the HR function to be more experience conscious and what does that entail?

ACTIONING PEOPLE DATA

16:30 - 17:15 ACTIONING PEOPLE DATA
How do we harness the right people data, relate it to business outcomes and use it to power a feedback driven organisation?

17:15 - 17:45 KEYNOTE: BRINGING BACK THE JOY AND PRIDE INTO YOUR WORKPLACE

Bruce Daisley - VP, EMEA, Twitter
Sometimes things just get a bit too much…for you, for your frontline employees, for your executive team, for everyone. On average, a human spends around 35-50% of their waking time at work, which in many cases can turn into a soul-crushing, relationship-destroying experience – don’t let your workplace become that! There is an alternative – making work a place, where people find fulfilment and build relationships.
 
Join Bruce, the #1 bestselling author of “The Joy of Work: 30 ways to fix your work culture and fall in love with your job again” for practical, easy to implement tips on how to battle employee burn-out and bring life and productivity to your workplace. 
img

Bruce Daisley

VP, EMEA
Twitter

img

Ben Whitter

Founder & CEO
World Employee Experience Institute (WEEI)

18:00 - 20:00 EVENING RECEPTION

Details TBA