Employee Experience Forum

22 - 24 October, 2019
London

Main Conference Day One (24 Sep)

8:00 - 9:00 REGISTRATION AND WELCOME COFFEE

9:00 - 9:15 IQPC WELCOME, ICE BREAKER & CHAIR INTRODUCTION

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Ben Whitter

Founder & CEO
World Employee Experience Institute (WEEI)

9:30 - 10:00 KEYNOTE: BUILDING A CULTURE OF PURPOSE AND INCLUSION

Claude Silver - Chief Heart Officer, VaynerMedia
Do you know what your company’s purpose is? Do all of your employees know what your company’s purpose is? Can they personally relate and align themselves to that purpose? Do you know your individual employees’ purpose? And most importantly, why on earth does all of this even matter?
 
Work doesn’t’ just have to be a place where you perform routinely to get tasks done to an appropriate enough standard to get paid – it can be so much more, and is so much more in countless organisations around the globe that put their workplace culture first and take their time to find and facilitate employee alignment.
 
Join Claude in this essential session on how to integrate a sense of purpose into the daily lives of your employees, and as a result drive engagement, improve retention and create a passionate workplace culture that literally hums! 
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Claude Silver

Chief Heart Officer
VaynerMedia

10:00 - 10:30 WHAT ARE THE SUPERPOWERS IN THE MODERN WORKPLACE?

Kevin Monroe - Host of The Higher Purpose Podcast & Founder, X Factor Consulting
You call them soft skills, we call them superpowers! In today's competitive workplaces, what is often overlooked and undervalued is the power of essential, human-first soft skills, which make or break successful leaders, teams, and businesses.
 
In this session, you will explore the 7 starting superpowers to unleash in yourself and your people and help you build a healthy thriving culture, helping your employees become human-first heroes, propelling your culture forward into a brighter future.
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Kevin Monroe

Host of The Higher Purpose Podcast & Founder
X Factor Consulting

10:30 - 11:00 CULTURE: MEASURING THE UNMEASURABLE

Andrew Cocks - Occupational Psychologist, Questback
How do you manage and measure organisational culture? Why is culture important and how is it different from engagement? Often these terms and buzzwords get clustered together in the space, with a lot of unclarity on the direction of the relationship between the two. Understanding the relationship clearly will help you position culture within the business context more effectively and observe business changes in a fuller context.

Andrew will provide you with a new and practical framework, from which you can measure and manage culture, including some new hot off the press research.
Culture is the new frontier. It’s what keeps leadership awake at night. Get it wrong and the consequences are dire - VW, Libor, BBC gender pay gap, Oxfam are just a couple of notable cases. Get it right and you will reap the rewards - higher productivity, enhanced corporate reputation, lower staff turnover and better morale.
 
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Andrew Cocks

Occupational Psychologist
Questback

11:00 - 11:30 MORNING BREAK

There are many factors which can make or break Employee Experience, and one of them is considered more crucial than most – the leadership team. It is not only the mere commitment to the cause that will make any EX design come to life; more importantly, it is the understanding of what the employees need to be able to thrive. Moreover, they need to possess the knowledge and skills on how to make it happen and take daily steps in the right direction, leading by example and setting guidelines and best practices.
 
From team managers to the executive board, our leadership has a duty to establish modern, employee-friendly workplaces and it is the duty of the HR practice to enable them with the right tools and knowledge to achieve that.
 
This panel discussion will provide you with information needed to be able to drive your leadership to champion Employee Experience. We will discuss questions around:
·         The main obstacles to delivering EX successfully
·         The role of the leadership team in delivering EX
·         The challenges leaders are facing in driving EX
·         The data needed to engage the leadership team in taking initiative in delivering EX
·         The key skills that the leadership team needs to possess and the best way to get these across
·         Making EX a business priority for everyone
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Magali Demierre

Global Head of Employee Experience
Phillip Morris International

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Robin Lilley

Group Director, Leadership & Capability
Coca Cola HBC

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Mike Vacanti

CEO Advisor & Change Expert, Founder of the #HumanFirst Club
MJ Vacanti

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Kevin Monroe

Host of The Higher Purpose Podcast & Founder
X Factor Consulting

ROUNDTABLE DISCUSSIONS - ROTATION ONE

ROUNDTABLE A

12:15 - 12:45 MEASURING CULTURE
Andrew Cocks - Occupational Psychologist, Questback
We need to provide our leaders with simple actionable insight to improve their culture and employee experience.  Andrew will lead a group discussion on this and explain what is the best place to start.
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Andrew Cocks

Occupational Psychologist
Questback

ROUNDTABLE B

12:15 - 12:45 SUPPORTING YOUR MANAGERS TO CO-CREATE A BRILLIANT EX WITH THEIR TEAMS
Emma Bridger - Managing Director, People Lab
This session will share with you a simple, easy to use EX toolkit for managers. But rather than simply show you, were going to get you to experience some of the elements of the toolkit itself.
 
We’ll explain how the toolkit works –it’s based on tried and tested science and uses appreciative inquiry. This is a simple 4-step process, which enables managers to have conversations with their teams about how it feels to work here, and critically empowers managers with their teams to action the elements, which are within their gift to control.
 
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Emma Bridger

Managing Director
People Lab

ROUNDTABLE C

12:15 - 12:45 CO-CREATING DIGITAL EXPERIENCES
Georgie Mack - Managing Partner, Made by Many
How can we use digital tools to get employees closer together and create a sense of belonging, as well as facilitate two-way communication between the employer and the employee?
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Georgie Mack

Managing Partner
Made by Many

ROUNDTABLE D

12:15 - 12:45 MAKING ENGAGEMENT DATA ACTIONABLE
Tim Conroy - Country Manager, UK, Winningtemp
Join this roundtable to find out how you can reduce employee attrition by 30% through making your engagement data actionable.

We will answer questions, such as “What do we actually need to measure?” first, and then will find out how we can transform data into active, regular and tangible manager activity that makes an impact on your business.
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Tim Conroy

Country Manager, UK
Winningtemp

ROUNDTABLE E

12:15 - 12:45 SUPERPOWERS IN THE WORKPLACE
Kevin Monroe - Host of The Higher Purpose Podcast & Founder, X Factor Consulting
What are the new crucial skills that HR and people leaders should or will be required to have if we want to make workplaces more experience driven?
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Kevin Monroe

Host of The Higher Purpose Podcast & Founder
X Factor Consulting

ROUNDTABLE F

12:15 - 12:45 BOOSTING THE SENSE OF BELONGING
Kate Faxen - Head of Employee Experience, University College London (UCL)
What are the methods that work best for making your people develop a strong sense of belonging with your organisation and their colleagues? Where should the strongest sense of belonging lie - within the project teams, departments or wider organisation?
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Kate Faxen

Head of Employee Experience
University College London (UCL)

ROUNDTABLE G

12:15 - 12:45 UNIQUENESS AS A MANAGEMENT STRUGGLE
Tom Plug - Founder, PlugHRM
How do you as a manager let unique individuals with their own wishes, talents and competencies come into their own in everyday practice?
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Tom Plug

Founder
PlugHRM

‘Third-way thinkers’ think differently and flourish with a different Employee Experience too.
 
Experience tells us that most organisations have a significant number of employees with an Autism Spectrum condition who aren’t disclosing. Doing their utmost to hide their condition, it’s unlikely they are thriving or giving of their best, which once unleashed, could undoubtedly give the organisation competitive and economic advantages.

By becoming ASPIeRATIONS Autism Fit’n’Friendly, your organisation will demonstrate that it has a welcoming and inclusive culture, there will be benefits for your whole workforce, attracting new AS Talent too!
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Laurel Herman

Founder & Chief Ambassador
ASPIeRATIONS - enabling successful working lives for Aspergers Talent

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Gabriel Herman

Chairman
ASPIeRATIONS - enabling successful working lives for Aspergers Talent

12:45 - 13:45 NETWORKING LUNCH

13:45 - 14:15 CASE STUDY: USING DIGITAL TECHNOLOGY AS A LEVER TO FREEING HR TO DRIVE EXPERIENCE

Jo Bartnicke - Global Change Manager for People Experience, Unilever
Find out what’s been happening in the last year in Employee Experience within Unilever and how they are achieving what we are all dreaming of – a workplace, where employees have the opportunity to resolve questions and queries with the help of technology, and HR has the time to focus on experience and development.
 
Highlights include:
·         What Unilever are seeing today as a result of collective efforts to put Employee Experience at the heart of HR
·         The observed business impact of EX design
·         How HR is being enabled to shift from developing processes to creating experiences
·         The introduction of new people-facing roles
·         Technology that dramatically improves productivity
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Jo Bartnicke

Global Change Manager for People Experience
Unilever

14:15 - 14:45 CASE STUDY: LIVING LONGER, HEALTHIER, HAPPIER LIVES, TOGETHER

Charelle Wigley - Global Head of Employee Health & Wellbeing, Bupa
A true example of Employee Experience embodying organisation’s purpose and mission; Join Charelle and learn how Bupa are building a loyal and happy global family and growing in the ranks of being one of the most sought after employers.
 
This case study will focus on the global health and wellbeing programme at Bupa, which helps employees to bring the best of themselves to the workplace. You will become familiar with the following:
·         What is “Smile” and how did it come together?
·         The observed and measured benefits of focusing on employee health and wellbeing
·         The key components of a health-conscious organisation
·         How to help your employees to maintain optimum energy levels so they can manage the everyday pressures of work and life?
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Charelle Wigley

Global Head of Employee Health & Wellbeing
Bupa

We are more connected than we have ever been, we have access to the most innovative and facilitating technology we’re ever had, almost everywhere. We spend more time online and working than ever before, yet employee engagement and wellbeing remain at their lowest, with a shocking impact on mental and physical health. Why?
 
Join this panel and discuss how to make our digital lives more manageable and enjoyable, ensuring technology is used as a tool to empower, rather than a tool to make your employees feel chained to work. The panel members will explore the following:
 
·         Your role in encouraging a healthy work-life balance
·         Acknowledging when things are about to go too far
·         Advice to prevent irreversible damage 
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Jo Bartnicke

Global Change Manager for People Experience
Unilever

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Katie Buckingham

Founder & Director
Altruist Enterprises

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Tia Castagno

Founder
UnlockYourBlock

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Ann-Sofie Forsmark

Corporate Health Management Consultant & Leadership Coach
Formstark Resiliens

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Charelle Wigley

Global Head of Employee Health & Wellbeing
Bupa

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Ben Whitter

Founder & CEO
World Employee Experience Institute (WEEI)

15:30 - 16:00 AFTERNOON BREAK

ROUNDTABLE DISCUSSIONS - ROTATION TWO

ROUNDTABLE A

16:00 - 16:30 CONTINUOUS LISTENING
Peter Wilde - Sr. Engagement Consultant, Questback
One of the common concerns amongst the HR professionals is 'We need to deliver continuous listening, but we're confused as to what exactly it is'. This is probably because continuous listening means different things to different people. Did you know that, according to research by Fierce, 8 out of 10 executives and employees blame ineffective communication as the cause of workplace failures?.
 
The sooner you start listening to your employees every week, the sooner you'll start seeing a positive impact. While there are many components to a continuous listening strategy, the most important one is how you will get started. This roundtable, hosted by Peter will aim to explain that.
 
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Peter Wilde

Sr. Engagement Consultant
Questback

ROUNDTABLE B

16:00 - 16:30 SUPPORTING YOUR MANAGERS TO CO-CREATE A BRILLIANT EX WITH THEIR TEAMS
Emma Bridger - Managing Director, People Lab
This session will share with you a simple, easy to use EX toolkit for managers. But rather than simply show you, were going to get you to experience some of the elements of the toolkit itself.
 
We’ll explain how the toolkit works –it’s based on tried and tested science and uses appreciative inquiry. This is a simple 4-step process, which enables managers to have conversations with their teams about how it feels to work here, and critically empowers managers with their teams to action the elements, which are within their gift to control.
 
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Emma Bridger

Managing Director
People Lab

ROUNDTABLE C

16:00 - 16:30 CO-CREATING DIGITAL EXPERIENCES
Georgie Mack - Managing Partner, Made by Many
How can we use digital tools to get employees closer together and create a sense of belonging, as well as facilitate two-way communication between the employer and the employee?
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Georgie Mack

Managing Partner
Made by Many

ROUNDTABLE D

16:00 - 16:30 MAKING ENGAGEMENT DATA ACTIONABLE
Tim Conroy - Country Manager, UK, Winningtemp
Join this roundtable to find out how you can reduce employee attrition by 30% through making your engagement data actionable.

We will answer questions, such as “What do we actually need to measure?” first, and then will find out how we can transform data into active, regular and tangible manager activity that makes an impact on your business.
img

Tim Conroy

Country Manager, UK
Winningtemp

ROUNDTABLE E

16:00 - 16:30 SUPERPOWERS IN THE WORKPLACE
Kevin Monroe - Host of The Higher Purpose Podcast & Founder, X Factor Consulting
What are the new crucial skills that HR and people leaders should or will be required to have if we want to make workplaces more experience driven?
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Kevin Monroe

Host of The Higher Purpose Podcast & Founder
X Factor Consulting

ROUNDTABLE F

16:00 - 16:30 BOOSTING THE SENSE OF BELONGING
Kate Faxen - Head of Employee Experience, University College London (UCL)
What are the methods that work best for making your people develop a strong sense of belonging with your organisation and their colleagues? Where should the strongest sense of belonging lie - within the project teams, departments or wider organisation?
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Kate Faxen

Head of Employee Experience
University College London (UCL)

ROUNDTABLE G

16:00 - 16:30 UNIQUENESS AS A MANAGEMENT STRUGGLE
Tom Plug - Founder, PlugHRM
How do you as a manager let unique individuals with their own wishes, talents and competencies come into their own in everyday practice?
img

Tom Plug

Founder
PlugHRM

‘Third-way thinkers’ think differently and flourish with a different Employee Experience too.
 
Experience tells us that most organisations have a significant number of employees with an Autism Spectrum condition who aren’t disclosing. Doing their utmost to hide their condition, it’s unlikely they are thriving or giving of their best, which once unleashed, could undoubtedly give the organisation competitive and economic advantages.
 
By becoming ASPIeRATIONS Autism Fit’n’Friendly, your organisation will demonstrate that it has a welcoming and inclusive culture, there will be benefits for your whole workforce, attracting new AS Talent too!
img

Laurel Herman

Founder & Chief Ambassador
ASPIeRATIONS - enabling successful working lives for Aspergers Talent

img

Gabriel Herman

Chairman
ASPIeRATIONS - enabling successful working lives for Aspergers Talent

16:30 - 17:00 KEYNOTE: BRINGING BACK THE JOY AND PRIDE INTO YOUR WORKPLACE

Bruce Daisley - VP, EMEA, Twitter
In a presentation that looks set to be a highlight of the week, Bruce Daisley brings some entertaining insight to how we can fix work. 

Sometimes things just get a bit too much…for you, for your frontline employees, for your executive team, for everyone. On average, a human spends around 35-50% of their waking time at work, which in many cases can turn into a soul-crushing, relationship-destroying experience – don’t let your workplace become that! There is an alternative – making work a place, where people find fulfillment and build relationships.
 
Join Bruce, the #1 bestselling author of “The Joy of Work: 30 ways to fix your work culture and fall in love with your job again” for practical, easy to implement tips on how to battle employee burn-out and bring life and productivity to your workplace.
 
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Bruce Daisley

VP, EMEA
Twitter

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Ben Whitter

Founder & CEO
World Employee Experience Institute (WEEI)

17:15 - 19:15 EVENING RECEPTION

Open to all conference attendees.
Join us for drinks and canapes at the Palm Court (exhibition hall).