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Returning for the 4th annual, join us at Digital Transformation for Insurance Summit 2020 to explore how you can strengthen your enterprise capabilities to value create and win over next generation customers.

Key summit themes this year include:

• Digitalisation and enterprise transformation
• Customer experience and insights
• Automation and operational excellence
• AI in insurance
• Digital innovation
• Marketing and distribution
• Insurance 2030: Future platforms and ecosystems

Discover how Asia’s top insurers future-proof their organisations through business transformation across operations, marketing, products and distribution. Download the full event agenda on the right>>

To deliver a superior customer experience, insurers need to perfect the customer journey across all stages from pre-purchase though to claims. Customers see each event as steps in a single journey to meet an important need and expect the experience to be as seamless as possible. In this report, we explore ways in which a digital transformation across each phase of the customer journey can be implemented to improve the customer experience. It covers pre-purchase, purchase and claims.

Simon Johnson, Head of Claims at QBE Insurance discusses the result of digitisation in the business- efficiency gains of up to 30% with digital self-servicing, straight-through processing and lower call volume. 

Richard Turrin, Innovation Advisor at Singapore Life shares the real life, fun examples of how AI is changing the way that wealth managers interact with clients. 

In this report, we explore ways in which a digital transformation across each phase of the customer journey can be implemented by insurers to improve their customer experience. It covers:

• Pre-purchase,
• Purchase
• Claims.