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This article outline the revolutionary capabilities of the most exciting emerging technologies relevant to their potential impact on the insurance industry, as well as a selection of case studies highlighting how early adopters are already utilising them to great effect. Download today to know more about that.
To offer policy, quickly, conveniently and competitively, insurers cannot afford to rely on outdated mindsets, as they will quickly find themselves falling to the rapidly changing market dynamics that are currently shaping the insurance industry. The following article examine why a digitised approach to customer experience is fast becoming a necessity, while mapping out the major benefits and obstacles attached to joining the CX improvement trend.
To fully engage and ultimately satisfy the individual customer, an insurer must have the following four processes successfully implemented:
- Effective data collection and storage
- Comprehensive data analysis
- Integrating CEM
- Continual innovation and experimentation
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According to a recent study undertaken by Bain & Co, 80% of companies surveyed believe they provide a “superior experience” but only a mere 8 percent of companies had customers who agreed with that stance.
So, is trust the biggest issue here? In this report, we examined what are the reasons for the lack of trust in insurers and how they can address the issue. Download the report to read on.