22 - 23 January, 2019
Grand Copthorne Waterfront Hotel, Singapore

Pre-Conference Workshops - Monday 21 January 2019

9:00 am - 12:00 pm Workshop A: Reinventing Back-End Business Operations in Digital Banking

Key Learning Outcomes
  • Deploying advanced software solutions for faster transactions handling
  • Applying integrated real-time and automation technologies to streamline processes and relieve operational stress
  • Implementing IT upgrades in a systematic fashion, across all business units and functions, and with input from both IT professionals and business leaders

1:00 pm - 4:00 pm Workshop B: Transforming Customer Experience through Front-End Innovations in Digital Banking

Key Learning Outcomes
  • Integrating and analysing massive amounts of structured and unstructured data for more effective decision-making
  • Utilising digital identities to establish seamless and entirely digital customer journeys
  • Assessing the use of AI and machine learning for user personalisation along the customer’s digital banking journey