22 - 23 January, 2019
Grand Copthorne Waterfront Hotel, Singapore

Conference Day Two – Wednesday 23 January 2019

8:00 am - 9:00 am Registration and Morning Refreshment

9:00 am - 9:10 am Chairperson Opening Remarks

9:55 am - 10:25 am Driving Intelligent Customer Interactions Across Branch and Digital Banking

  • Leveraging intelligent automation for lean, reliable operations and unparalleled customer service
  • delivery
  • Facilitating advanced interactions and advisory services using chatbots at lower costs
  • Integrating automated services in simple banking transactions for improved efficiency at a mass level

9:10 am - 9:55 am Panel: Integrating Offline and Online Platforms for a Seamless Banking Experience

  • Using data strategically to address diverse customer needs and to invest in the right channels for  coherent banking experiences
  • Determining unique customer touch points to attract new and existing users across omnichannels
  • Creating synergies between offline and online channels to develop unified customer journeys 
Mr Neelkant Rawal, Head of Digital Platform at HSBC

Mr Neelkant Rawal

Head of Digital Platform

Mr Izzidin Abusalameh, Chief Operating Officer at United Arab Bank (UAB)

Mr Izzidin Abusalameh

Chief Operating Officer
United Arab Bank (UAB)

11:00 am - 12:30 pm Intelligent Automation Step-by-Step Clinic Discussion Groups:

The clinic is designed to give you strategies and tools to deal with your most pressing challenges in a more relaxing and intimate format. Delegates will get the opportunity to select two topics, each led by an expert, for a 40 minutes discussion. The roundtable discussion groups are deliberately kept small size of 10 people to ensure that all delegates get the opportunity to ask their most pressing questions, thereby guaranteeing a tailored experience.

10:25 am - 11:10 am Speed Networking and Morning Break


11:10 am - 12:30 pm Round-table A: Design Thinking to Formulate Customer-Centric Innovation


11:10 am - 12:30 pm Roundtable B: Fast-tracking Product Digitisation to Reinvent the Digital Portfolio


11:10 am - 12:30 pm Roundtable C: Using Conversational AI to Decode and Strengthen Clients’ Relationships


11:10 am - 12:30 pm Roundtable D: Optimising the Mobile User Experience

12:30 pm - 1:30 pm Networking Lunch

1:30 pm - 2:00 pm Driving Digital Banking Growth through Market and Customer Segmentation

  • Devising omnichannel offerings that capitalise on the unique strengths of your digital banking platforms
  • Identifying segments of customers and types of transactions for migration onto the digital channels
  • Aligning your digital banking products with customer profiles to ensure customer growth

2:00 pm - 2:30 pm Panel: Building Scalability, Agility and Innovation to Fast- Track Digital Banking Success

  • Modernising and building new digital banking systems to enable constant innovation in operations and customer outreach
  • Ensuring host value-add applications on your digital platforms to serve evolving customer needs
  • Developing enterprise intelligence using machine learning tools to foster cognitive banking for personalisation of products and services

2:45 pm - 3:15 pm Utilising Data Analytics to Identify Opportunities for Personalisation, Cross-Sell and Upsell across Channels

  • Recognising the strategic role of analytics to deliver targeted cross-sell and upsell offers
  • Improving your capability to deliver real-time, customised and highly contextualised digital marketing messages and promotions management
  • Utilising advanced analytics to measure leads and manage customers across multiple channels to spur business growth with new value-add services

3:15 pm - 3:45 pm Afternoon Networking Break

3:45 pm - 4:15 pm New Digital Marketing Strategies to Reinforce Customer Loyalty and Drive Sales

  • Segmenting your go-to market strategy by focusing on different demographics and customer types
  • Leveraging advanced analytics tools to design targeted adverts with highly-personalised solutions for customers
  • Taking advantage of social media as key engagement platforms to connect and establish continuous relationships with your customers
Mr Vipin Kalra, Chief Executive Officer at BankBazaar International

Mr Vipin Kalra

Chief Executive Officer
BankBazaar International

4:15 pm - 4:45 pm Reengineering Your Mobile Banking Applications to Drive Digital Products Uptake

  • Enhancing sales proposition with quick and easy product purchases, as well as rapid loan approvals through self-service applications
  • Strengthening your mobile app security via a unique single framework that authenticates both transactions and users
  • Enabling real-time analysis of customer spending patterns to proactively influence buying behaviour
Mr Prateek Goel, Head of Engineering – Mobile Platform at Citibank Singapore

Mr Prateek Goel

Head of Engineering – Mobile Platform
Citibank Singapore

4:45 pm - 5:15 pm Enabling Remote, Seamless and Secure Financial Transactions via a Personal Wealth Management Mobile App

  • Using biometric authentication for secured logins and transactions
  • Designing user-friendly interfaces with clear navigation
  • Capturing, storing and protecting user attributes for a seamless digital payment experience
Mr Raymond Chan, Managing Director, 9F International Business Company at Jiufu Financial Information Service Limited

Mr Raymond Chan

Managing Director, 9F International Business Company
Jiufu Financial Information Service Limited

5:15 pm - 5:15 pm Chairperson Closing Remarks & End of Day 2