(USA) Pamela Bailey

Head of Design and User Experience Facebook

Conference Day One

Thursday, March 11th, 2021

4:20 PM Placing Empathy at the Core of Design Thinking Innovation

·         Introducing empathy as the key element of design thinking and how it can be used to value-add business
·         Leveraging empathy to unlock customer insights and translate findings into business innovation
·         Implementing empathy-driven customer engagement to radically transform customer experience

Check out the incredible speaker line-up to see who will be joining Pamela.

Download The Latest Agenda