Pascal Gerard Daniel

Chief Operating Officer, Customer Quality - Asia Pacific & Japan Nokia

Pre-Conference Workshops

Thursday, February 11th, 2021

1:00 PM B: Service Innovation as a Competitive Edge

        Designing a strong divergent frame of analysis to recognise patterns in customer feedback, journey and experience
        Deciding the scope of the project to set KPIs for benchmarking
        Apply the methodologies of changing context and/or scenario creation
        Connecting ideas and ensuring reflection onto service improvement

Conference Day Two

Sunday, April 11th, 2021

9:15 AM Design Thinking As An Enabler To Improve Service Excellence in Fast-Paced Business Landscape

·         Recognising the benefit of design thinking to shift leadership innovation mindset
·         Transforming problem-solving approach to meet customer’s expectation
·         Building a future-ready organization by leveraging the value of design thinking approach

Check out the incredible speaker line-up to see who will be joining Pascal Gerard.

Download The Latest Agenda