27 - 28 November, 2019 | Capri by Fraser, China Square, Singapore

David Kohler

Regional Head, Experience Design & Culture Generali Asia

Conference Day One

Thursday, March 11th, 2021

9:55 AM Customer Experience Management vs. Experience Design: What’s the Difference and Why Does it Matter?

·         With Customer Experience Management becoming a growing focus across industries, many organizations confuse CEM with Experience Design. What is the difference?
·         Are both approaches really needed?
·         How should organizations approach and manage these functions?

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda