Alexander Lau

Principal Design Lead (Innovation Lab), Public Sector Transformation Group, Public Service Division Prime Minister’s Office

Conference Day Two

4:00 PM Building a Citizen-Centric Public Service: Leveraging Design Thinking to Create Delightful Citizen Experience

One of the key mandates of the Public Service Division at the Prime Minister’s Office is to deliver excellent public services and enable effective government. Join Alexander as he shares how they are utilising design thinking to accelerate service transformation.

· Facilitating government-wide service transformation with design thinking

· Identifying pain points by mapping out the full cycle of a citizen’s journey

· Engaging stakeholders and aligning service goals and purposes to ensure successful implementation

Check out the incredible speaker line-up to see who will be joining Alexander.

Download The Latest Agenda

Alexander Lau

Conference Day Two

4:00 PM Building a Citizen-Centric Public Service: Leveraging Design Thinking to Create Delightful Citizen Experience

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