Rohit Srivastava

Rohit Srivastava is a Customer Experience expert. Having led research and consulting offices towards solving customer challenges, Rohit currently handles the responsibility of driving Customer Experience Excellence – Strategy & Design at Vodafone Idea Limited. Vodafone Idea Ltd. delivers high quality communication services to 320 Million+ customers across the length & breadth of the country, making it one of the largest telecom operators in the world, by customer base.

A 15-year rich experience across industries, Rohit’s area of specialization includes Customer Experience Management, Engagement/Loyalty/NPS Consulting and Customer Centric Culture development – Driving organization actions impacting stakeholders across the entire Customer eco-system and Lifecycle journey.

Rohit has mentored and developed high performance teams in conceptualizing and managing Customer Experience solutions and models to help Vodafone Idea maintain its cutting edge in the highly dynamic Indian Telecom landscape. Rohit drives Vodafone Idea's efforts to bring people, process and culture change to evolve around the customer's life. His key responsibilities include Conceptualizing key pillars of customer experience, Designing world-class customer journeys and Transforming communication management.

Nominated as “Distinguished Achiever” for the Chairman's Individual Award across the Aditya Birla Group, Rohit has been the central figure in driving Idea to the top of the Group in driving Customer Centricity, Outreach, Journey Mapping and several such industry-first programs.

Rohit has earlier led Customer Centricity & Experience Studies at Idea Cellular and Customer Consulting offices at Market Probe and Gallup before that. Rohit is a prominent speaker and panelist across Customer Experience and Design Thinking Conferences.