25 - 26 November, 2019
| Taj Dubai, Dubai, United Arab Emirates
Howard Mijares
Experience Design Strategy Consultant Emirates GroupHoward Mijares is a
Design Thinking facilitator, Experience Designer, UX Strategist, Service Design
Researcher, and Innovation Culture Design thought leader with wide-ranging
experiences in developing products, services, human-centered experiences,
strategic business design, process design and systems/organizational design.
He has worked internationally and collaborated in many design firms and
initiatives in Manila, San Francisco USA, Singapore, Manchester UK and now he
currently works as an Experience Design Strategy Consultant in Dubai for The
Emirates Group while spearheading change as a Design Director through a series
of innovation culture community events called the Futuro Flow creativity,
Innovation, and Design UAE events meetup.
Summit Day Two: Tuesday, 26 November 2019
12:00 PM Design thinking for services – the way forward in reaching excellence and innovation
Design thinking is a hot topic of discussion right now. Every organisation has defined a design strategy or is considering strategies incorporating design thinking. With customer services and government organisations continuously pushing themselves to excel in services, innovation, creativity and public engagement to drive value, design thinking and its principles can be key to accelerate and take customer centricity to new heights of success and society satisfaction.
In simplest terms, design thinking can help both private and public services to focus on what the society needs and how we can resolve their needs in the quickest and simplest way. This boosts creativity, innovation and fosters a culture of thinking within organisations.
The workshop will take you through design strategies and the step-by-step approach to incorporating design thinking within your organisation. The workshop will highlight the need, the way to go with it and what to consider when incorporating design thinking
Check out the incredible speaker line-up to see who will be joining Howard.
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