Kal Chottai

UX Lead Citizens Advice

Main Conference Day Two (21 Sep)

Monday, September 21st, 2020

9:30 DESIGN FOR SOCIAL IMPACT

It is imperative that services used by the public are efficient and effective. In this session hear how during his time as UX Lead at Citizens Advice, Kal Chottai contributed to creating a new user-centric and responsive case management system for 25,000+ users across 350 locations on web, tablet and mobile. Leading UX and implementing a holistic service design strategy to ensure more effective client issue resolution whilst cutting down redundant processes. 

Check out the incredible speaker line-up to see who will be joining Kal.

Download The Latest Agenda