It is imperative that services used by the public are efficient and effective. In this session hear how during his time as UX Lead at Citizens Advice, Kal Chottai contributed to creating a new user-centric and responsive case management system for 25,000+ users across 350 locations on web, tablet and mobile. Leading UX and implementing a holistic service design strategy to ensure more effective client issue resolution whilst cutting down redundant processes.
Check out the incredible speaker line-up to see who will be joining Kal.
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