Main Conference Day Two (23 Apr)

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8:30 - 8:45 REGISTRATION AND WELCOME COFFEE

8:45 - 9:00 CHAIR’S OPENING REMARKS

9:00 - 9:30 DESIGN FOR EQUITABLE AND SUSTAINABLE SOCIETY: INTEGRATED TRANSPORT SOLUTIONS FOR FUTURE URBAN MOBILITY

Seiya Ohta - Design Director, Volvo Group
As consumers voice increasingly contradictory needs such as same day e-commerce delivery and socially responsible solutions, major organisations are forced to rethink the ways they conduct business and the social responsibilities they carry. In this session, Seiya Ohta from Volvo Group will share his insights on how we might balance business needs and social responsibilities through applying Design Thinking to solve urgent problems that cities around the world face today.
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Seiya Ohta

Design Director
Volvo Group

9:30 - 10:00 DESIGN FOR SOCIAL IMPACT

Kal Chottai - UX Lead, Citizens Advice
It is imperative that services used by the public are efficient and effective. In this session hear how during his time as UX Lead at Citizens Advice, Kal Chottai contributed to creating a new user-centric and responsive case management system for 25,000+ users across 350 locations on web, tablet and mobile. Leading UX and implementing a holistic service design strategy to ensure more effective client issue resolution whilst cutting down redundant processes. 
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Kal Chottai

UX Lead
Citizens Advice

10:00 - 10:30 ORGANIZING DESIGN FOR DIGITAL TRANSFORMATION AT KLM: COMMUNITY, EXPERIMENTATION AND THE HUMAN ELEMENT

Vincent Baas - Service Designer, KLM
Community: Designing a community across silos. How we built a company-wide community at KLM by connecting on mindset, skills and value.
Experimentation: Embrace design doing over design thinking by running experiments and agile delivery.
Human element: The role of design in humanizing digital transformation

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Vincent Baas

Service Designer
KLM

10:30 - 11:15 DETERMINING WHEN AND WHERE DESIGN THINKING FAILS – PANEL DISCUSSION

Daljit Singh - Chief Design Officer, ANNA Money
Gokce Taskan - Head of Design, Aircall
Design thinking as a methodology – and a word – been buzzing around the industry for quite some time now. It is key for users to fully understand where design thinking cannot help to maximise the areas where it will provide the most impact. 
Join our panel of experts as we discuss the shortcomings of design thinking and how to make the most of the technique.

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Daljit Singh

Chief Design Officer
ANNA Money

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Gokce Taskan

Head of Design
Aircall

11:15 - 11:45 MORNING BREAK AND NETWORKING

11:45 - 12:15 INTERACTIVE DISCUSSION GROUPS

Chose from the following options:
- The Next Generation of Consumers
- Machine Learning and Artificial Intelligence
- The Implications of a Circular Economy
- What to do with Big Data
- Defining a Common Language within Business
- Addressing the Need for Personalisation
- Digital Accessibility
- Navigating Legal Regulations and Requirements
- Establishing Effective In-House Teams


Design Thinking and CX
Join our expert speakers as they share real case studies about using design thinking to enhance customer experience.

12:15 - 12:45 PARTNERING WITH BUSINESS – A BETTER CX THROUGH DESIGN THINKING
Jenny von Knorring - Head of Experience Design Office, Roschier
Design Thinking should be used in all industries to improve customer experience – the driving force of business. 
In this session Jenny will share how she has been redefining Customer Experience in legal offices and driving change via design thinking. 

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Jenny von Knorring

Head of Experience Design Office
Roschier

Design Thinking and UX
Join our expert speakers as they breakdown experiences in driving user experience by design thinking

12:15 - 12:45 BUILDING UBER MONEY: FINANCIAL PLATFORM FOR GIG WORKERS
Naman Mathur - UX Research Lead, Uber
Uber created the biggest Gig economy platform. Gig economy workforce has very different needs when it comes to financial services. 
Learn how Uber is trying to build a suite of financial products to solve for these unique needs for our users. 
This session/talk will highlight the research which went behind these products, getting into users shoes and building from scratch a new way of banking.

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Naman Mathur

UX Research Lead
Uber



12:45 - 13:15 UX OUTSIDE THE BOX

Shilpi Sinha - Acting UX/UI Chapter Lead, IKEA
Thinking outside the box can lead to new solutions, but also new problems. Either way, it is challenging to approach areas scarce in data and best practices. Shilpi will talk about “outside the box” case studies from IKEA on personalization and immersive technology. She will share early research findings and key insights gained from a UX perspective.
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Shilpi Sinha

Acting UX/UI Chapter Lead
IKEA

13:15 - 14:15 NETWORKING LUNCH

14:15 - 14:45 FIRESIDE PODCAST RECORDING WITH OPACITY

Craig Phillips - Senior Product Designer, Utmost
A unique opportunity to be an active participant in a fireside-chat style live recording session. Join Craig Phillips, cohost of the Dublin-based podcast Opacity, as he interviews and explores the session's theme with a surprise guest. Attendees will be invited to participate in the conversation both before and during the session.
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Craig Phillips

Senior Product Designer
Utmost

14:45 - 15:15 COMMUNITY FIRST: DESIGNING FOR THE COMMUNITY

Max Fumagalli - Head of Design, Depop
In 2011, Depop was created as a place for young and emerging creatives to sell interesting and exciting things. Today, it is now one of the leading fashion marketplace apps with over 16 million users globally – 90% of which are under the age of 26. Head of Design, Max Fumagalli, discusses how Depop has leveraged its deep rooted relationship with its community to ultimately build a platform that caters to the needs, wants and desires of the next generation of consumers, learn:
 • The Value of Community
 • How to Build a Community 
 • How to Maintain a Community

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Max Fumagalli

Head of Design
Depop

15:15 - 15:45 DESIGN THINKING AT VISA

Andreas Roos - Director of Design Strategy, VISA
Design Thinking is a dynamic methodology that is changing to improve systems everywhere. In this unique opportunity, Andreas shares his latest project that has now launched. Stay tuned for further details on the topic announcement!
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Andreas Roos

Director of Design Strategy
VISA

15:30 - 16:00 CLOSING REMARKS