The Middle East’s #1 CX event!

Middle East Governments and the Private sector are on a mission to fast track ‘Experience Economy’ creation

According to recent reports by Micro Market Monitor, the Middle East and North Africa’s customer experience market is set to reach a record-high of $800 million by 2020. But this does not come as a surprise given CX is a journey every organisation is embarking, amplifying digital transformation, and making it the corner stone for marketing strategy, operational excellence, digital innovations, product development and boardroom decisions.

After a hugely-successful 2019, we are pleased to announce that the 2020
edition of the 7th Annual Customer Experience Show Middle East, backed by the CX Network – an intelligent powerhouse with an outreach over 25 million globally, attended by top decision makers to explore cutting-edge CX innovation, maximise CX ROI and benchmark with industry counterparts on how best to embed customer-centricity as a part of their organisation’s DNA.

IQPC's 3 most trusted industry brands under one roof

CXOs, COOs, VPs, Directors of Customer Experience, Customer Care and Support, Service Quality and Performance, Operational Excellence

CMOs, CCOs, VPs, Directors of Marketing and Communications, Customer Insights, CRM, Loyalty Programmes, Strategy, Analytics and Data Science

CXOs, COOs, VPs, Directors of Guest Experience, Service Excellence, Hospitality, Customer Care and Support, Sales and Product Innovation, Business Development

Past Visionaries from 2019

Sanjive Khosla

Chief Commercial Officer

Expo 2020

Christoph Koster

Head of Group Customer Experience

Emirates NBD

Guilherme Rodrigues

AVP Customer Experience and Design Lead

First Abu Dhabi Bank

Andrea Prazakova

SVP Customer Experience & Design

MasterCard MEA

Monalisa Watfa

Group Chief Experience Officer

Saudi German Hospital

Ryanne van de Eijk

Chief Experience Officer

Ras Al Khaimah Economic Zone

Yemi Abitogun

Global Head of Customer Experience & Retail

Chalhoub Group

Fawaz Qamhawi

Vice President – Customer Experience & Transformation



See what’s in it for you for 2020

Featuring never-before-seen presentations from industry leaders, networking opportunities and showcase of the best-in-class customer experience solutions and technologies.

With the CX market predicted to grow at a CAGR of 22.1%, CRM, AI and ERP applications will be dominating digital transformation in organisations.

Do you know where to invest, who to partner with and what solutions will be the game changers? Make sure you are there with your industry counterparts at the #1 Customer Experience Show in the region where ‘Business of Experience’ matters.

Don’t believe us? Take a look at what our attendees have to say