iSON Xperiences is a premier global customer experience management (CEM) company and the largest in African continent with substantial presence in India. iSON Xperiences has been in the CX Management business since 2011 and as of today, we employ over 18,000 employees across 16 countries globally and 35+ delivery centres.
We manage a global customer base of 500 million with over 50 million customer transactions per month. iSON capitalizes its core expertise and capabilities in a range of sectors such as Telecoms, Banking and Financial services, Utilities, Travel & Tourism, E Commerce, Retail, Aviation, Oil & Gas and Tower Infrastructure. We leverage our deep domain and delivery expertise, methodologies and frameworks, partnerships and technology alliances to provide turnkey Services – Design, Build and Manage. Our robust BPO services infrastructure is built on global delivery platform to deliver Voice, Non-Voice and KPO services. We are ISO 27001(BS 7799), ISO 9001:2015 compliant organization. The robust service infrastructure is built on global delivery platform to deliver Voice, Non-Voice, Digital and KPO services.