Gold Sponsor


Zoho is the operating system for business, a single online platform capable of running an entire business. With apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho is one of the world's most... Read More

iSON Xperiences

iSON Xperiences is a premier global customer experience management (CEM) company and the largest in African continent with substantial presence in India. iSON Xperiences has been in the CX Management business since 2011 and as of today, we employ over 18,000 employees across 16 countries globally and 35+ delivery centres. ... Read More

Associate Partners


Extensya is the leading provider of CX management solutions and business process outsourcing services, with a network of fully equipped contact centers in various locations within Saudi Arabia and Jordan. Extensya serves clients from various countries within the Middle East region for whom Extensya provides various services that cover the... Read More


exTempore is a leading customer services consultancy company that audits, provides tailor-made programs and conducts in-house training for customer focused organizations.The company commenced operations in 2008 at their hub in Sofia, Bulgaria, with the objectives of preparing and training people working in the front line. Through the years, we developed... Read More


Headquartered in the Kingdom of Bahrain, Silah Gulf is a leading, multi award-winning Customer Experience solutions provider. Launched in 2009, as a joint venture in the Middle East by Bahrain’s Government and UK-based Merchants (Dimension Data), Silah has operations in Bahrain, Kuwait and Saudi Arabia.With a unique mix of tools,... Read More

VOC Partner


QuestionPro is a global Customer Experience Management technology provider that empowers data collection and transformation into powerful insights. Servicing major clients such as Emaar, Emirates Airlines, Carrefour etc. QuestionPro enables dynamic and personalized connections with people by utilizing artificial intelligence and natural language processing to deliver predictive insights. Through diverse... Read More

Networking Partner


Kanari is a Dubai-based customer experience insights and analytics company that helps brands grow their business by enabling them to measure, manage and improve the quality of their customer experiences. Kanari's powerful suite of data collection, reporting and analytics tools allow brands to measure the voice of the customer and... Read More

Branding Partner