Vessela Melamed is an executive Customer Service coach with more than 15 years of rich business experience. She has proven track record in managing complex business operations locally and internationally with strong people service and development focus. Vesela led winning teams to deliver consistent long-term top line growth and sustainable high margins profitability. She developed substantial number of Customer Service strategies and in-house standards for different industries during her more than a decade successful career. Many of those companies are currently market leaders globally based. Vessela’s specialties and proven expertise includes: Customer Service for front line staff, Performance Management, Sales & Marketing, Leading Multinational and Cross-Cultural Teams, Employee Engagement & Leadership, Executive Coaching, Associate Training & Development, Design Thinking, Change Management. Variety of industries covers Aviation, Hospitality, Bank & Financial services, Automotive & Car distribution, IT sector and many more.
Vessela’s strong passion of helping others grow let her in the Leadership and Executive Coaching area. She is a certified Equinox Partners Professional Coach (EPPC). She has delivered more than 3500 training hours. In her training career she has trained hundreds of participants across Central and East Europe, Russia.