Conference Day One: Tuesday, 17th September 2019
Saturday, August 17th, 2019
1:10 PM KEY ENABLER: BUSINESS DEVELOPMENT SOLUTIONS: Measuring customer happiness beyond numbers; delivering a continuous and connected digital experience to boost revenue by up to 15%
Kaleigh Moore says improving the customer journey has the potential to not only increase customer satisfaction by 20%, revenue by up to 15%, while lowering the cost of serving customers by as much as 20%.
Key question: How to achieve an accurate understanding of customers and strategise for growing business needs?
- How to make your customer service KPI focused?
- Experience is a lot more than a quantitative measure – the qualitative element cannot be underestimated
- Why does great customer experience matter and how can it be leveraged