17 - 18 September 2019
Le Royal Meridien Beach Resort & Spa, Dubai, United Arab Emirates
Taiyab Ghafoor, Group Director - Organised Retail at Axiom Telecom

Taiyab Ghafoor

Group Director - Organised Retail
Axiom Telecom

Check out the incredible speaker line-up to see who will be joining Taiyab.

Download The Latest Agenda

Conference Day One: Tuesday, 17th September 2019

Saturday, August 17th, 2019

1:10 PM KEY ENABLER: BUSINESS DEVELOPMENT SOLUTIONS: Measuring customer happiness beyond numbers; delivering a continuous and connected digital experience to boost revenue by up to 15%

Kaleigh Moore says improving the customer journey has the potential to not only increase customer satisfaction by 20%, revenue by up to 15%, while lowering the cost of serving customers by as much as 20%.

Key question: How to achieve an accurate understanding of customers and strategise for growing business needs?
  • How to make your customer service KPI focused?
  • Experience is a lot more than a quantitative measure – the qualitative element cannot be underestimated
  • Why does great customer experience matter and how can it be leveraged