Conference Day Two: Wednesday, 18th September 2019
Sunday, August 18th, 2019
10:10 AM How to truly implement CX !
There is no CEO in the world who does not want to be customer focused. However these who actually are , are still rare. Introducing Customer experience is not so difficult, however making sure the whole organization is aligned with and acting in line with the desired customer experience is the real challenge.
- What are the conditions to make CX successful
- How do you secure the implementation across the whole organization
- How do you measure the results