Conference Day Two: Wednesday, 18th September 2019
Sunday, August 18th, 2019
3:50 PM KEY ENABLER: BUSINESS GROWTH SOLUTIONS: Funding and change management – How to deliver ROI to the board and improve bottom line?
81% of the projects with effective change management came in on or under budget, according to the study by change management guru, Prosci. With the ongoing cost control strategies, companies do not have the money to splurge on change management unless there is a massive requirement. To achieve this it is of utmost importance that the boards approve and see the bird’s eye view of what the ROI looks like for CX investments. This panel discussion will focus on what challenges and strategies are adopted by industry experts to deliver the ROIs and attain funding.
Key question: In tough economic conditions, how do companies deliver and prove the ROI within CX?