Dr. Raffaella Bianchi

Head of Customer Experience & Operations Du

With 23 years of global working experience, Dr. Bianchi has developed du’s competitive customer service and experience leading to retained customer loyalty.

CX Show Conference Day One: Wednesday, 17 June 2020

Friday, July 17th, 2020

10:00 AM PANEL DISCUSSION: AI & IA changing the CX landscape – Don’t be left behind in the fast evolving industry

  • How can Artificial Intelligence & Intelligent Automation support each other to transform the way we deliver CX
  • AI & IA used as tools to assist CXOs and CMOs to automate tasks
  • Conversational AI, the future of CX?

Check out the incredible speaker line-up to see who will be joining Raffaella .

Download The Latest Agenda