Peter Halsor

Chief Customer Experience Officer Riyad Bank

COver 20 years' experience in designing and implementing customer propositions that underpin business strategy, enhance the customer experience and drive profitability.

Pre-Conference Focus Day: Tuesday, 16 June 2020

Thursday, July 16th, 2020

1:00 PM Design Thinking – From ideation to development

Looking at your products/services from the consumers’ point of view will enable you to apply design thinking and deliver the best customer experience and services possible to address all the customers’ needs.

This hands-on workshop will offer attendees tools, tips and creative ideas to using the basic principles of Design Thinking for creating innovative services and products to enhance the customer experience.

By attending this session, learn how to uncover the customers’ pain points to drive innovation, generate rapid idea, utilise data for correctly for better decision making, get the right mix between technical feasibility, consumer needs and budget, create prototypes & test the product/channel or service and establish improvement opportunities by analysing insights.

CX Show Conference Day One: Wednesday, 17 June 2020

Friday, July 17th, 2020

10:00 AM PANEL DISCUSSION: AI & IA changing the CX landscape – Don’t be left behind in the fast evolving industry

  • How can Artificial Intelligence & Intelligent Automation support each other to transform the way we deliver CX
  • AI & IA used as tools to assist CXOs and CMOs to automate tasks
  • Conversational AI, the future of CX?

Check out the incredible speaker line-up to see who will be joining Peter.

Download The Latest Agenda