17 - 18 September 2019
Le Royal Meridien Beach Resort & Spa, Dubai, United Arab Emirates
Peter Halsor, SVP - Customer Experience at Riyad Bank

Peter Halsor

SVP - Customer Experience
Riyad Bank

Check out the incredible speaker line-up to see who will be joining Peter.

Download The Latest Agenda

Conference Day Two: Wednesday, 18th September 2019

Sunday, August 18th, 2019

12:40 PM KEY ENABLER: STRATEGIC SOLUTIONS: Designing and implementing an effective CX strategy; Riyad Bank is becoming a profitable entity by leveraging better experiences

Riyad Bank is a $11.5B financial institution with over 3,000 employees globally working on becoming a customer-centric organization that relies on customer insight. Peter as the SVP – CX is working on creating better experiences using those insights leading to higher growth of the bank.

Key question: The strategic imperative – why is it important?
  • Voice of Customer
  • How to work on service design, design thinking and innovation
  • Customer-centric processes and operational efficiency
  • Together we are stronger; Customer testing & co-collaboration