Conference Day One: Tuesday, 17th September 2019
Saturday, August 17th, 2019
9:30 AM KEY ENABLER: STRATEGIC SOLUTIONS: The future of customer experience: How to become the company that captured a sliver of the $75 billion pie lost in 2018 due to poor CX
There is a lot of buzz that comes around when CX is thought of, the shift from a seller’s market to a buyer’s market has rather made companies more vigilant of their experiences they give their customers, but are you ready for the change?
Key question: Why customer experience is not only about the customer score but also about the financial gain in the end?
- Unveiling the revolutionary trends in the customer experience space
- How can you align your operational strategies to accommodate for business transformation plans?
- What are the best practices as a CX expert to drive company growth in today’s changing climate?