Monalisa Watfa

Group Chief Experience Officer Saudi German Hospital

With over 15 years of experience, tasked on a group-wide project that aims to integrate process design, patient flow and organisational culture and to concretise the Saudi German Hospital Group’s patient experience model.

CX Show Conference Day One: Wednesday, 17 June 2020

Friday, July 17th, 2020

2:10 PM Best practices to gain customer data & extract valuable insights – Putting your customer at the boardroom table

  • Strategies to gain valuable feedback from customers
  • Analysing and processing the collected data
  • Integrating the insights gained into your marketing and CX strategy

CX Show Conference Day Two: Thursday, 18 June 2020

Saturday, July 18th, 2020

10:00 AM CASE STUDY: Saudi German Hospital’s journey to service excellence & patient experience

The journey consists of several stops, the first being to take an honest look at the organisational culture and how it impacts our staff and patients and then strategising on what needs to be done and how to implement this across the organisation.

Check out the incredible speaker line-up to see who will be joining Monalisa.

Download The Latest Agenda