the Customer Care Manager at MODON, where he is strategically developing the
experience that including branches, policies and procedures. He set operations
to more than 10 branches, call centre and e-web services.
has MBA from Manchester business school with over than 12 years of experience
specialized in customer service, quality and compliant using recent technology
such as CRM and apps. Mohammed started his career with American Express, Saudi
Ltd. As a Director of Service, Quality and Compliant.
In 2013 he
joined MODON as the customer care manager where his role was to establish the
policies, procedures and set service level standards across all branches, call
center and web service. With his area of expertise, he developed in-house CRM
and set SLAs to enhance the customer experience and satisfaction.
Check out the incredible speaker line-up to see who will be joining Mohammed H..
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