Arjan Schimmel

International Customer Experience Director and Strategist .

Arjan Schimmel is an international Customer Experience Director and Strategist. He has worked with CEOs across industries on developing and implementing their customer strategies.

He has been with some of the world’s leading organisations, such as Majid Al Futtaim Communities, eBay, Pizza Hut, Philips Electronics and PwC. Notable is his 6 years as owner of a strategy and experience consultancy in London, advising global businesses in retail, food & beverage, insurance and real estate.

Arjan received an MSc in business administration from Nyenrode Business University in The Netherlands.

Conference Day One: Tuesday, 17th September 2019

Saturday, August 17th, 2019

12:30 PM PANEL DISCUSSION: KEY ENABLER: MANAGEMENT STRUCTURING SOLUTIONS: How to entrench the CX culture; Drawing the line between customer experience and customer service

To ensure CX is successfully implemented, organisations must provide a crystal clear experience. Customer service is a momentary action which adds up to CX, but CX is the entire journey of the customer from the very first touch point with the organization, offline or online.

Key question: How do you address the growing need for CX culture on the whole?


Conference Day Two: Wednesday, 18th September 2019

Sunday, August 18th, 2019

10:30 AM Uncommon basics - CX strategies

Many things that seem obvious (basics) are often overlooked. As a result many basics are now almost becoming uncommon and creating frustration for customers. The fix can be easy, but it requires the right focus

Check out the incredible speaker line-up to see who will be joining Arjan.

Download The Latest Agenda