Conference Day One: Tuesday, 17th September 2019
Saturday, August 17th, 2019
9:30 AM KEY TECH ENABLER: DIGITAL TRANSFORMATION: Case study: How Jetex became the only private aviation company globally to be awarded a 5 star rating by The Global Star Rating System for Services for providing exceptional experience for customer happiness across all service channels
With over 465 employees in 56 locations in the world, Jetex hit a milestone when they received 5 stars for their Paris and Dubai offices. The Paris and Dubai locations assessed were evaluated on eight aspects, including strategic alignment, customers, services, channels, customer experience, service efficiency and innovation, human resources and technology, against 127 requisites.
Key question: What were the drivers behind Jetex’s unmatched success in providing exceptional experience?
- What was their primary mission and how did they work towards it?
- How is Jetex working towards its future goal of hitting the 5 stars globally?