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Exclusive Q&A with Rob Beswick, Commercial Director, Virgin Mobile UAE

Exclusive Q&A with Rob Beswick, Commercial Director, Virgin Mobile UAE

Download this short Q&A and gain insight into Virgin Mobile’s successful CX strategy.

Your guide to omnichannel support

Your guide to omnichannel support

Omnichannel - An omnichannel approach is unparalleled in providing a seamless customer experience and meeting customer expectations. But how exactly do you go about doing so?

Collating insights from 45,000 practitioners, this guide provides everything you need to enable conversations with customers to flow across channels seamlessly.

Customer Experience Week Middle East Brochure

Customer Experience Week Middle East Brochure

Join us at the Customer Experience Week Middle East this September in Dubai as we bring together senior leaders in CX to address challenges and key initiatives helping them shape their business.

3 Customer Service Megatrends in 2019

3 Customer Service Megatrends in 2019

Great customer service is not just about cutting costs or making operations more efficient.

With automation and artificial intelligence (AI), customer service operations become more efficient. And that enables your company to deliver differentiated experiences, uncover new revenue streams and reinvent business models.

This report reveals the top customer service trends in 2019 for application development and delivery (AD&D) pros supporting customer service.

6 Ways Apparel Retailers Can Grow Sales By Embracing Digital Customer Journeys

6 Ways Apparel Retailers Can Grow Sales By Embracing Digital Customer Journeys

44% of shoppers surveyed said they are more likely to purchase online if they are able to pick up in-store. How do you create additional opportunities through technology to increase sales and improve customer experience? This infographic shows you six ways you can grow sales by embracing digital customers.


The 30-under-30 Panel:  An inside look

The 30-under-30 Panel: An inside look

Last year CX Network brought together the innovators, the game-changers and the rule breakers who have devoted their careers to revolutionising digital customer experiences and have in-turn leaped up the corporate ladder. This year we take a behind-the-scenes look at the 30 under 30 panel to discover the moments and mind-sets that drove them to become the CX trailblazers they are today.

Striving For Omnichannel Excellence

Striving For Omnichannel Excellence

Customers expect a channel-rich environment to be available to them and companies that provide the right channels in the right way are rewarded.

However, companies cannot rely on merely having a multichannel strategy. Customers expect a consistent experience wherever they engage as they tend not to segment their journey according to the channels they choose.

CX Network gathers insights from 140 professionals to find out the top hurdles to providing a seamless omnichannel customer experience and understand why organisations with CX leadership driving a customer-centric environment are the most successful.

The Ultimate VoC Starter Kit

The Ultimate VoC Starter Kit

Having a customer experience road map is crucial for any organisation looking to expand their CX efforts. But even though countless vendors tout the power of their voice of the customer platforms, few VoC software or service providers actually deliver the knowledge and expertise you need to implement and carry out your VoC program.

This starter kit helps you map your VoC program plan and start taking action.

The Power Of Intelligent Automation: Making Customer Interaction Smarter In The GCC

The Power Of Intelligent Automation: Making Customer Interaction Smarter In The GCC

The rapid advancement of technology and changes in customer behavior are causing the industries of today to transform dramatically. Facing disruption, companies are erasing boundaries that once distinguished them from other industries. 

In a survey of senior executives, 53% in the Middle East and North Africa (MENA) region say that AI and robotic process automation (RPA) are the most prominent technologies on their boardroom agenda — compared to 46% worldwide. 

Read on to find out how much of a great opportunity the GCC has over the next few years for both public and private sector organisations to accelerate development and be at the forefront of digital transformation, especially in customer-facing operations.