Brochure

Customer Experience Week Middle East Brochure

Is your customer experience (CX) function engineered to understand and react to the customer? 

69% of customers in the Middle East expect connected, multi-channel experiences and the biggest fear of CX leaders in the region is knowing that any gaps across touch points or channels will reflect across the brand and many recognise that their customer experience is only as strong as their weakest link.

Pioneering the future of customer experience, the Customer Experience Week Middle East (17-18 September 2019, Dubai, UAE) is your one-stop guide to mastering CX in the age of the customers!

We understand the challenges you face in understanding and delighting the customer and this is why we have collated the content of this summit to help answer your challenges. We are bringing the focus back to the essence of customer experience, and invite you to explore the topics that will be discussed at the forum.

Join us this September as we bring together the brightest CXOs and senior CX professionals in a single platform to address their top challenges and key strategies in shaping their business for success.

VIEW THE EVENT GUIDE: Customer Experience Week Middle East


In a recent survey, it was reported that customers in the Middle East are amongst the most technologically connected and they expect their preferences to be known across multiple touch points and easily accessible.

Is your customer experience (CX) function engineered to understand and react to the customer?

From our conversations with CX leaders in the region, we learnt that their biggest fear is in knowing that any gaps across touch points or channels will reflect across the brand and many recognises that their customer experience is only as strong as their weakest link.

We understand the challenges you face in understanding and delighting the customer, and this is why we have collated the content of this year's Customer Experience Week Middle East (17-18 September 2019, Dubai, UAE) to be your one-stop guide to mastering CX in the age of the customers!