3 Customer Service Megatrends in 2019

3 Customer Service Megatrends in 2019

Great customer service is not just about cutting costs or making operations more efficient.

With automation and artificial intelligence (AI), customer service operations become more efficient. And that enables your company to deliver differentiated experiences, uncover new revenue streams and reinvent business models.

This report reveals the top customer service trends in 2019 for application development and delivery (AD&D) pros supporting customer service.


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