17 - 18 September 2019
Dusit Thani, Dubai, United Arab Emirates

Customer Experience Week Middle East Brochure

Join us at the Customer Experience Week Middle East this September in Dubai as we bring together senior leaders in CX to address challenges and key initiatives helping them shape their business.

Reports & Articles

AI 2020: The future of customer experience

Take an in-depth look into the intelligent enterprise investments, trends and challenges that will reshape the CX landscape over the next two years. Download your copy if this report now.

Market report: Customer experience predictions for 2018

Learn about the top 7 predictions on the biggest trends, disrupters and changes that will impact customer experience this year. Download this report now and take these predictions into consideration when planning your strategy for 2018. 

Your guide to omnichannel support

Omnichannel - An omnichannel approach is unparalleled in providing a seamless customer experience and meeting customer expectations. But how exactly do you go about doing so?Collating insights from 45,000 practitioners, this guide provides everything you need to enable conversations with customers to flow across channels seamlessly.

3 Customer Service Megatrends in 2019

Great customer service is not just about cutting costs or making operations more efficient.With automation and artificial intelligence (AI), customer service operations become more efficient. And that enables your company to deliver differentiated experiences, uncover new revenue streams and reinvent business models.This report reveals the top customer service trends in...

The 30-under-30 Panel: An inside look

Last year CX Network brought together the innovators, the game-changers and the rule breakers who have devoted their careers to revolutionising digital customer experiences and have in-turn leaped up the corporate ladder. This year we take a behind-the-scenes look at the 30 under 30 panel to discover the moments and...


Striving for omnichannel excellence

In this infographic, you will discover how successful channel engagement strategies can increase your revenue and how to boost efficiency levels and agent satisfaction.

6 Ways Apparel Retailers Can Grow Sales By Embracing Digital Customer Journeys

44% of shoppers surveyed said they are more likely to purchase online if they are able to pick up in-store. How do you create additional opportunities through technology to increase sales and improve customer experience? This infographic shows you six ways you can grow sales by embracing digital customers.


Key ingredients of a successful CE transformation

Download this presentation now by Raffaella Bianchi, Head of Customer Experience at du, to gain insights into how they are driving customer experience to remain competitive.

Exclusive Q&A

Exclusive Q&A with Rob Beswick, Commercial Director, Virgin Mobile UAE

Download this short Q&A and gain insight into Virgin Mobile’s successful CX strategy.

Exclusive interview with Nicole Deumens, Chief Marketing Officer, Alsayra Fashion

Download this interview now to gain insight on Alyasra Fashion’s CX strategy and how they are responding to the rise of the millennial consumer in the Middle East.