Customer Experience Week Middle East Brochure

Join us at the Customer Experience Week Middle East this September in Dubai as we bring together senior leaders in CX to address challenges and key initiatives helping them shape their business.

Reports & Articles

AI 2020: The future of customer experience

Take an in-depth look into the intelligent enterprise investments, trends and challenges that will reshape the CX landscape over the next two years. Download your copy if this report now.

Market report: Customer experience predictions for 2018

Learn about the top 7 predictions on the biggest trends, disrupters and changes that will impact customer experience this year. Download this report now and take these predictions into consideration when planning your strategy for 2018. 

Your guide to omnichannel support

Omnichannel - An omnichannel approach is unparalleled in providing a seamless customer experience and meeting customer expectations. But how exactly do you go about doing so?Collating insights from 45,000 practitioners, this guide provides everything you need to enable conversations with customers to flow across channels seamlessly.

3 Customer Service Megatrends in 2019

Great customer service is not just about cutting costs or making operations more efficient.With automation and artificial intelligence (AI), customer service operations become more efficient. And that enables your company to deliver differentiated experiences, uncover new revenue streams and reinvent business models.This report reveals the top customer service trends in...

The 30-under-30 Panel: An inside look

Last year CX Network brought together the innovators, the game-changers and the rule breakers who have devoted their careers to revolutionising digital customer experiences and have in-turn leaped up the corporate ladder. This year we take a behind-the-scenes look at the 30 under 30 panel to discover the moments and...

Striving For Omnichannel Excellence

Customers expect a channel-rich environment to be available to them and companies that provide the right channels in the right way are rewarded.However, companies cannot rely on merely having a multichannel strategy. Customers expect a consistent experience wherever they engage as they tend not to segment their journey according to...

The Ultimate VoC Starter Kit

Having a customer experience road map is crucial for any organisation looking to expand their CX efforts. But even though countless vendors tout the power of their voice of the customer platforms, few VoC software or service providers actually deliver the knowledge and expertise you need to implement and carry...

The Power Of Intelligent Automation: Making Customer Interaction Smarter In The GCC

The rapid advancement of technology and changes in customer behavior are causing the industries of today to transform dramatically. Facing disruption, companies are erasing boundaries that once distinguished them from other industries. In a survey of senior executives, 53% in the Middle East and North Africa (MENA) region say that AI...

The Ultimate Guide To Customer Acquisition

This guide will provide you with a roadmap to use your insights, to find and keep high lifetime value customers that are the lifeblood of your business. In this report, you will learn more on: How to effectively set up intelligent CX to improve the buying cycleHow to give customers the...

Infographic

Striving for omnichannel excellence

In this infographic, you will discover how successful channel engagement strategies can increase your revenue and how to boost efficiency levels and agent satisfaction.

6 Ways Apparel Retailers Can Grow Sales By Embracing Digital Customer Journeys

44% of shoppers surveyed said they are more likely to purchase online if they are able to pick up in-store. How do you create additional opportunities through technology to increase sales and improve customer experience? This infographic shows you six ways you can grow sales by embracing digital customers.

Additional Event Information

2018 Post-show Report – Customer Experience Week Middle East

Want to know more on what happened last year? Take a look through the post show report for 2018 key highlights!

Customer Experience Week Middle East Award – Nomination Form

Join us for the most exciting awards evening! Now in its 5th Edition, the Customer Experience Week Middle East Awards continues to grow in size and importance in receiving nominations from across the region for various categories. Let’s come together to celebrate the winners and of course network!

Presentation

Key ingredients of a successful CE transformation

Download this presentation now by Raffaella Bianchi, Head of Customer Experience at du, to gain insights into how they are driving customer experience to remain competitive.

Exclusive Q&A

Exclusive Q&A with Rob Beswick, Commercial Director, Virgin Mobile UAE

Download this short Q&A and gain insight into Virgin Mobile’s successful CX strategy.

Exclusive interview with Nicole Deumens, Chief Marketing Officer, Alsayra Fashion

Download this interview now to gain insight on Alyasra Fashion’s CX strategy and how they are responding to the rise of the millennial consumer in the Middle East.

Videos

Retaining the Human touch in Customer Service

Retaining the Human touch in Customer Service training will retain the HUMAN touch in long term loaylty with your external customers. Make them the ambassadors of your Brand!