AI 2020: The future of customer experience

Take an in-depth look into the intelligent enterprise investments, trends and challenges that will reshape the CX landscape over the next two years. Download your copy if this report now.

Market report: Customer experience predictions for 2018

Learn about the top 7 predictions on the biggest trends, disrupters and changes that will impact customer experience this year. Download this report now and take these predictions into consideration when planning your strategy for 2018. 

Your guide to omnichannel support

Omnichannel - An omnichannel approach is unparalleled in providing a seamless customer experience and meeting customer expectations. But how exactly do you go about doing so?Collating insights from 45,000 practitioners, this guide provides everything you need to enable conversations with customers to flow across channels seamlessly.

Striving for omnichannel excellence

In this infographic, you will discover how successful channel engagement strategies can increase your revenue and how to boost efficiency levels and agent satisfaction.

Key ingredients of a successful CE transformation

Download this presentation now by Raffaella Bianchi, Head of Customer Experience at du, to gain insights into how they are driving customer experience to remain competitive.

Exclusive Q&A with Rob Beswick, Commercial Director, Virgin Mobile UAE

Download this short Q&A and gain insight into Virgin Mobile’s successful CX strategy.

Exclusive interview with Nicole Deumens, Chief Marketing Officer, Alsayra Fashion

Download this interview now to gain insight on Alyasra Fashion’s CX strategy and how they are responding to the rise of the millennial consumer in the Middle East.