Customer Experience Week 2019 Blog
Retaining the Human touch in Customer Service training will retain the HUMAN touch in long term loaylty with your external customers. Make them the ambassadors of your Brand!
"Ask your customer where their pain points are in there, from a customer perspective. Then you try to take away these pain points."
What is a customer engagement strategy?
Nothing assures organic growth like customer engagement. Whatever your aggressive advertising campaign may be, from huge sale promotions, reward programmes or a promise of low prices, you might get customers through the door, but they will leave the room fast if you fail to inspire those people to become long-serving, loyal customers, otherwise known as ‘true-believers’. This leaves your company at risk of surviving purely based on price-relationships alone, and failing the opportunity to prosper. guarantees