Guest Experience Workshop Day: Thursday, 18 June 2020


11:00 am - 1:00 pm TECHNOLOGY: Designing & implementing for experience enhancement

Latest technologies are improving the guest and visitor experiences tremendously, if designed and implemented correctly.

Facial recognition systems implemented at hotels worldwide have proven to reduce hotel check-in time by up to 70 per cent. Other technologies like virtual and augmented reality is transforming the traditional experiences into more engaging opportunities with the visitors.

This workshop will handle from the Design Thinking & service design stage through to deciding which systems you need, choosing the right providers and implementing these technologies at your hotel, museum, attraction or any other destination.

1:00 pm - 2:00 pm LUNCH & NETWORKING BREAK


2:00 pm - 4:00 pm PEOPLE: Enriching and empowering employees and volunteers to deliver the best human engagement

Human interaction will remain a crucial part of the experience and shouldn’t come second to technology but rather co-exist and function together. Guest and visitors still value the physical human element of the experience. Choosing the right staff and volunteers to drive these engagements should be regarded as high importance.

Learn how to choose correct personnel and deep-dive into innovative strategies to train and develop your workforce to deliver the best possible experiences which won’t be forgotten.