industry that used to be a straightforward monopoly is changing rapidly.
Increased competition has shifted the focus towards digital innovation and CX.
The root cause of almost every major CX problem is bad processes. So enable your customer experts to take a much bigger role in solving them.
Our Low-code platform sits at the heart of this approach. This easy-to-use tool allows front office teams to take the lead on development. Business users with no coding experience can build solutions themselves, with IT only getting involved to supervise.
As a result, everyone wins. IT can focus on its considerable workload, while customer-facing teams can proactively solve the chronic issues that are slowing them down. All the while, costs fall and CX improves, fast.
This is a new type of CX transformation initiative. One that’s collaborative.
MatsSoft is part of the Netcall group of companies.